Savvycom x SoftBank: AI Powered Transformation in Business Operations and HR Experience
Hanoi, September 26, 2025 – In a dynamic collaboration between Savvycom, SoftBank and CIO Vietnam, the seminar titled “AI: A Lever for Operational Optimization & Enhanced Employee Experience” brought together industry leaders, innovators, and technology experts to explore how AI is reshaping enterprise operations and workforce engagement.
Bridging Strategy and Execution in AI Adoption
The event addressed a pressing challenge for many business leaders: how to move from understanding AI to implementing it effectively. Ms. Van Dang, Founder & CEO of Savvycom, emphasized the synergy between SoftBank’s global tech vision and Savvycom’s execution capabilities in Asia, aiming to close the gap between innovation and real-world application.
SoftBank: From Telecom Giant to AI Pioneer
Mr. Takashi Morimoto, Global Business Development Director at SoftBank, highlighted the company’s shift from telecom to AI-driven growth. He noted that as Vietnam accelerates in AI adoption, now is the right time for local businesses to embrace the technology and lead in the digital era.
AI as a Partner, Not a Replacement
Mr. Takumi Kowase from SoftBank shared how AI has been integrated across departments, saving over 51,000 labor hours and reducing processing time by 97%. With over 23,000 AI-related patents and 193,000 innovation ideas from employees, SoftBank’s experience demonstrates AI’s role as a collaborative tool rather than a substitute for human talent.
Tackling Fragmented Data and Shadow AI
Mr. Diego Rojas, Founder & CEO of Shieldbase AI, highlighted the risks of fragmented data and unauthorized AI tools in the workplace. Shieldbase offers a unified platform for secure data search, internal knowledge management, and workflow automation, ensuring AI is safely and effectively embedded into enterprise infrastructure.
Vietnam’s AI Momentum and Automation Potential
Mr. Tony Nguyen, Chief Digital Transformation Officer at Savvycom, revealed that 18% of Vietnamese businesses regularly use AI, with 61% reporting revenue growth. He showcased Savvycom’s AI-powered contract approval system, which cut review time by 50%, achieved 95% accuracy, and processed over 1,000 contracts monthly—a clear example of AI-driven operational efficiency.
Addressing the IT Talent Gap with AI Solutions
Mr. Leo Kobayashi, Global Business Development Director at Givery, discussed Vietnam’s booming IT sector, projected to reach USD 170 billion in 2025. However, a significant skills gap and rising international recruitment pose challenges. Kobayashi advocated for AI-based talent assessment tools to help businesses identify skill gaps and personalize training pathways.
A Vision for the Future of Work
Throughout the seminar, speakers from Vietnam and abroad shared strategic insights and practical solutions for integrating AI into HR and operations. From cutting labor hours and contract review times to addressing fragmented data and IT talent shortages, the discussions highlighted AI as a partner to human capability, not a replacement. With Vietnam’s rapid digital momentum, the future of work will be defined by enterprises that harness AI responsibly to drive innovation, growth, and competitiveness.
