Driving AI Innovation: Insights from Savvycom’s CEO at the ASEAN Economic Community Dialogue
At the 11th ASEAN Economic Community Dialogue on June 4th, Savvycom’s CEO, Ms. Van Dang, participated as a panelist, joining key business leaders across countries. The event theme was about ASEAN’s priorities and challenges, with a focus on AI and regional cooperation.
During the 2nd discussion on Responsible AI in ASEAN – A Private Sector Perspective, Ms. Van brought her expertise to the table, exploring AI deployment, industry-policy collaboration, and transformative impacts.
Challenges and Opportunities in AI Deployment
Regarding significant opportunities AI presents, Ms. Van highlighted AI’s significant opportunities, such as improving user experiences, automating customer service, and forecasting market trends in retail and e-commerce. However, she also pointed out challenges like personal privacy concerns, the need for substantial investment, and the scarcity of AI experts.
Balancing these opportunities and challenges is crucial for sustainable development and competitiveness. Accordingly, businesses must follow regulations, protect user data, ensure accurate data collection, invest in training, and educate the market about AI advantages to address these issues.
Key Strategies for Fostering Collaboration Between Industries and Policymakers
Ms. Van emphasized the importance of collaboration between industry leaders and policymakers for responsible AI practices and industry growth. Key strategies include establishing open communication channels, co-creating collaborative policy frameworks, leveraging public-private partnerships, investing in capacity building, and advocating for industry-led guidelines and standards.
Transformative Impact in Sectors
To illustrate AI practices, Ms. Van shared its benefits in various industries such as healthcare, agriculture, finance, smart city infrastructure and education.
Together with case studies and lessons learnt, she underscored the need for ethical considerations, transparency, and user empowerment when developing generative AI systems. Practical advice included using transparent algorithms, documenting processes, providing explanations, and conducting regular audits.
In terms of AI’s utilization, Savvycom has developed a chatbot system based on OpenAI for retail, enabling SME e-commerce companies to enhance their capabilities with minimal investment. The chatbot offers 24/7 customer support, personalized recommendations, order assistance, and cross-selling and up-selling, thereby enhancing customer engagement, streamlining operations, and increasing conversions.
In the ever-evolving landscape of AI, we are committed to delivering AI solutions globally and leveraging AI practices to drive positive change, innovation, and growth in the ASEAN region and beyond.
