8 Best Telemedicine Software Providers in 2026

The leading telemedicine software providers in 2026 are Teladoc Health, Amwell (American Well), Doxy.me, Zoom for Healthcare, Mend, eClinicalWorks Healow, Spruce Health, and Caregility. The right choice depends on whether you need an enterprise platform integrated with an existing EMR, a lightweight tool for independent practice, or a specialty telehealth solution for specific clinical programs.

Telemedicine software divides into three segments. Enterprise platforms (Teladoc, Amwell, Caregility) are built for large health systems managing high visit volumes across multiple service lines with deep EMR integration requirements. Mid-market and practice-level platforms (Doxy.me, Mend, and Spruce Health) serve independent practices, specialty groups, and smaller health systems. EMR-native telehealth (eClinicalWorks Healow, Epic MyChart, and athenahealth) is built into existing EHR workflows for organizations already standardized on a major EMR.

1. What platforms are used for telehealth?

Telehealth platforms span four categories: enterprise telemedicine platforms, practice-level video visit tools, EMR-native telehealth modules, and specialty or condition-specific platforms. Most health systems use a combination.

2. The 8 telemedicine software providers reviewed

These eight platforms represent the most widely deployed telemedicine software in 2026, spanning enterprise, mid-market, and free options across the primary telehealth use cases.

Teladoc Health

EnterpriseWhite-label · Multi-specialty

Teladoc is the largest telemedicine platform by visit volume globally, operating as both a software platform and a direct-to-consumer virtual care network. For health systems, Teladoc offers a white-label enterprise platform covering primary care, mental health, dermatology, and chronic condition management.

Best for: Large health systems that want a proven enterprise telemedicine infrastructure with extensive clinical protocols.
Limitation: Cost and implementation complexity make it less suitable for smaller organizations.

Amwell (American Well)

EnterpriseAI documentation · Payer integration

Amwell is an enterprise telehealth platform serving large health systems, insurers, and employers. Its Converge platform integrates telehealth across care settings: urgent care, specialty, and behavioral health. Amwell has invested significantly in AI-assisted clinical documentation and is among the leaders in ambient scribing integration for telehealth encounters.

Best for: Organizations managing high-volume, multi-specialty telehealth programs with complex payer billing requirements.

Doxy.me

Free tier availableIndependent practice · HIPAA compliant

Doxy.me is the most widely used telemedicine platform among independent practitioners, with a free tier that has made it the default for individual clinicians who need HIPAA-compliant video visits without a complex implementation. The free tier covers one-provider use with basic video. Paid plans add waiting room customization, group calls, and analytics.

Best for: Solo practitioners and small practices needing simple, accessible telehealth with no implementation overhead.
Limitation: No deep EMR integration, which limits utility for larger organizations with workflow automation requirements.

Zoom for Healthcare

HIPAA BAA coveredLow training friction · Epic App Orchard

Zoom for Healthcare is a HIPAA Business Associate Agreement-covered version of Zoom with telehealth-specific features: waiting rooms, patient-facing interfaces, and integrations with major EHR systems through the Epic App Orchard and similar marketplaces. Its strength is that most clinicians and patients already know how to use Zoom, reducing training friction.

Best for: Organizations where familiarity and ease of adoption are the primary concerns.
Limitation: A video communication tool, not a full telemedicine platform, does not include scheduling, clinical documentation, or billing.

Mend

Mid-marketAI no-show prediction · Patient engagement

Mend is a mid-market telehealth platform focused on reducing no-show rates through AI-powered patient engagement: automated reminders, digital intake forms, insurance eligibility verification, and predictive no-show scoring. It covers video visits, secure messaging, and patient portal functionality alongside its engagement automation.

Best for: Specialty groups and mid-sized practices where patient volume predictability and administrative efficiency are the primary value drivers.

eClinicalWorks Healow Telehealth

EMR-nativeeClinicalWorks users only

Healow is the telehealth module within eClinicalWorks, one of the largest EHR vendors in the US by practice count. For organizations already running eClinicalWorks as their EHR, Healow is the lowest-friction telehealth option: patient scheduling, video visits, and clinical documentation flow within the existing EHR workflow without a separate integration.

Best for: Organizations already on eClinicalWorks EHR.
Limitation: Organizations not on eClinicalWorks have no reason to consider it as a standalone telehealth tool.

Spruce Health

Care coordinationChronic condition · DPC / concierge

Spruce Health is a patient communication and telehealth platform that combines secure messaging, video visits, automated care workflows, and a patient-facing app. It positions itself around care team communication as much as patient-facing telehealth, making it particularly suited for practices managing chronic conditions where ongoing messaging and care coordination between visits is as important as the visits themselves.

Best for: Direct primary care and concierge medicine practices that prioritize ongoing care coordination over episodic video visits.

Caregility

EnterpriseInpatient / acute care · Tele-ICU

Caregility is an enterprise telehealth platform originally built for inpatient and acute care settings: ICU, ED, nursing units, and specialist consultation within a hospital. Its differentiation is clinical-grade hardware integration and workflow design for acute care settings.

Best for: Health systems implementing tele-ICU or hospital-wide telehealth programs where the use case is connecting in-hospital staff to remote specialists.
Limitation: Not designed for the outpatient or direct-to-consumer model.

3. Which EMR is best for telemedicine?

Epic is the most comprehensive EMR for integrated telemedicine, with MyChart Video, native scheduling, and the broadest telehealth partner ecosystem through Epic App Orchard. For organizations not on Epic, eClinicalWorks offers the most mature native telehealth module for ambulatory care, and Oracle Health (Cerner) has deepened its telehealth integration for hospital-based programs.

The EMR question is best framed as: Does the telehealth platform need to be part of the EMR, or can it run alongside it with a documented integration? For large health systems with complex payer billing and clinical documentation requirements, EMR-native telehealth reduces the integration burden significantly. For independent practices and smaller groups, a best-of-breed telehealth tool with a lightweight EMR integration is often faster to implement and more cost-effective.

For organizations considering a new EMR alongside telemedicine, the telehealth capability of the EMR should be evaluated as part of the selection, not as a separate decision.

4. Best free telemedicine platforms for telehealth

Doxy.me is the most widely used free telehealth platform, with a genuine free tier that covers individual provider HIPAA-compliant video visits. Zoom for Healthcare offers a free trial but requires a paid HIPAA BAA plan for ongoing use. Most other platforms do not offer meaningful free tiers.

5. How to choose a telemedicine software provider

The decision criteria that matter most are EMR integration depth, HIPAA and applicable regional compliance coverage, the patient-facing experience, and total cost of ownership including implementation.

For a deeper look at what goes into building a telemedicine platform from the ground up, see the guide on healthcare software development.

6. Frequently asked questions