Top 20 Best AI Chatbots For Your Growing Business In 2025
As we step into 2025, the landscape of AI chatbots for business continues to expand rapidly. These intelligent systems are no longer confined to basic customer service; businesses across various sectors are increasingly adopting AI-driven customer engagement to enhance user experiences, drive engagement, and streamline operations.
Continued Growth of AI Chatbots for Business
In 2024, the implementation of AI chatbots for business has reached new heights. Research from McKinsey & Company shows that over 70% of businesses are leveraging artificial intelligence chatbots to enhance customer interactions (McKinsey & Company). Companies now recognize that AI chatbots for business assist in not just answering inquiries but also proactively engaging customers based on their behavior and preferences.
The Evolution of AI Chatbots for Business
The most significant development in AI chatbots for business this year is the remarkable progress made possible by Generative AI technologies. Advanced models like ChatGPT-4 are now employed to generate contextually relevant responses, creating more natural and engaging conversations. According to a recent report, 60% of organizations indicated that they are using chatbot platforms to deliver consistent customer experiences across different channels (Gartner). This evolution in understanding nuanced language and regional dialects has broadened the applicability of AI chatbots for business, making them effective tools for global audiences, including the use of multilingual chatbots to cater to diverse customer bases.
Top 20 Best AI Chatbots That Can Leverage Your Business
Here’s a curated list of some of the best AI chatbots for business in 2024. Each solution offers unique features tailored to enhance customer engagement, streamline operations, and promote efficiency:
1. Tidio
Tidio helps turn your customer experience into your competitive advantage. This tool enables you to respond to potential customers fast and easily. It provides a diverse set of chatbots and automation. You can use it to seamlessly connect with third-party apps like WordPress, Wix, MailChimp, Google Analytics, and more.
Pricing
- Free plan available
- Communicator ($19/mo/operator)
- Chatbots ($39/mo)
- Tidio+ (from $289/mo)
2. Drift
Drift AI-powered chatbots assist B2B organizations in starting conversations and answering inquiries. Drift uses predictive capabilities to assist users, showcasing the future of AI chatbots for business.
Pricing
- Free plan available
- Premium (from $2,500/mo)
- Advance and Enterprise plans → contact sales for pricing
3. Hubspot chatbot builder
HubSpot chatbot builder platform is simple and powerful, allowing you to automate and expand live chat discussions. Customers will be able to find answers to frequently asked questions, schedule appointments, and navigate the site. Their responses are kept in your CRM, allowing you to qualify prospects and activate automation.
Pricing
This chatbot builder tool is included in Hubpost’s marketing package.
4. Intercom
Intercom is software that allows you to give prospects messenger-based experiences using live chat, chatbots, and other features. Intercom can answer up to 33% of inquiries and improves customer response time by 44%, giving a tailored experience using machine learning and behavioral data.
Pricing
- Starter: $74/annually
- Most businesses: contact for pricing.
5. Salesforce Einstein
Salesforce Einstein is AI technology that powers several Salesforce products, including Salesforce’s Service Cloud and chatbot solutions. These chatbots provided by Salesforce enable you to provide customer service 24 hours a day. Implements advanced analytics for customer insights and responses, perfect for AI chatbots for business.
Pricing
This AI chatbot is available for $50/month, as an add-on to Salesforce Service Cloud,
6. ProProfs Chat
ProProfs Chat is created for businesses that want real-time sales and support for their websites. Includes robust analytics tools, allowing businesses to measure the impact of their customer service automation.
Pricing
- Monthly plan: $29,99
- Annual plan: $239.88
7. Watson Assistant
Watson Assistant, developed by IBM, is one of the most advanced AI-powered chatbots on the market. Enhanced voice recognition capabilities validate its place among top AI chatbots for business.
Pricing
- Lite: free
- Plus: $140/month
- Enterprise: Custom pricing
8. Engati
This chatbot vendor has won the CODiE Award for 2021. Engati is a platform for conversational chatbots with pre-built templates. Excels in multilingual chatbots, catering to a diverse range of businesses through AI chatbots for business.
Pricing
- Free plan available
- Professional $78/mo
- Business $249/mo
- Enterprise → contact sales team
9. WP Chatbot
WP Chatbot, the most popular WordPress chatbot, provides live chat and online chat to tens of thousands of websites. It is easily integrated with just one click. WP-Chatbot uses a Messenger chat widget to power live and automated WordPress site interactions with a Facebook Business page. Users have a single inbox for Messenger and webchat communications, making cross-platform consumer contacts easy to handle.
Pricing: Free
10. Zoho SalesIQ
Zoho SalesIQ provides digital customer engagement capabilities for your marketing, sales, and support teams to communicate with every site visitor at every stage of the customer lifecycle. Combines AI-driven insights, making it a suitable choice for AI chatbots for business.
Pricing
- 15-day free trial
- Basic: $10/operator/month
- Professional: $17/operator/month
- Enterprise: $25/operator/month
11. Zendesk
Zendesk Answer Bot is a prominent AI chatbot platform for businesses. One of the simplest chatbot programs to set up, it integrates seamlessly into all forms of media: voice, chat, and social networks. This tool enables integration into existing customer service frameworks, enhancing your AI chatbots for business strategy.
Pricing: Zendesk Answer Bot is included in Zendesk’s service.
12. LivePerson
LivePerson provides AI-powered dialogues that link brands and consumers across various messaging platforms. LivePerson collaborates with firms that offer a wide range of products and services in a variety of industries, including The Home Depot, IBM, and Vodafone. According to LivePerson’s website, its conversational AI software primarily handles marketing and sales, with customer care coming in second. Moreover, you can also build a new chatbot from scratch with their BotStudio, without any coding skills!
Pricing: Contact LivePerson for pricing.
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13. Mobile Monkey
Mobile Monkey is a Facebook AI chatbot that allows your e-commerce company to manage all inbound and outbound client interactions in one place. A strong choice for e-commerce businesses looking to maximize customer engagement through AI chatbots for business.
Pricing
- Free AI chatbot available
- InstaChimp Platinum: $19/mo
- MobileMonkey Startup Edition: $119/month
14. Paradox
Paradox is a recruitment platform that offers AI-powered chatbots to help global customers with their hiring processes. It automates activities such as real-time resume screening, interview scheduling, and more. Focused on recruiting, Paradox provides excellent solutions for HR needs within AI chatbots for business.
Pricing: Custom pricing for businesses
15. Aivo
Aivo chatbot promises to give superior customer support with instant responses and extremely efficient interactions thanks to Deep Learning, Machine Learning, Natural Language Processing, text classification, and contextual neutral networks. It also has other abilities such as personalizing solutions with contextual analysis, naturalizing conversations by localizing its dictionary, and understanding and using emojis in conversations.
Pricing: Contact Aivo team for pricing.
16. Genesys DX
Genesys DX is a chatbot platform with Natural Language Processing (NLP) features. Businesses can use it to build bots that understand human language and respond appropriately. The focus on engagement is what distinguishes Genesys DX. Greater language model technology enhancing conversational capabilities demonstrates the evolution of AI chatbots for business.
Pricing
- Genesys Cloud CX 1: $75/month
- Genesys Cloud CX 2: $90 – $110/month
- Genesys Cloud CX 3: $130 – $150/month
17. itsAlive
itsAlive is now one of the finest Facebook Messenger AI chatbots. It reduces response time to frequently requested inquiries by answering them directly using chatbots in Facebook Messenger by detecting keywords. When necessary, you can transfer the conversation to a person, as with most AI chatbots worth their salt.
Pricing
- Free
- Solo: $19/month
- Plus: $49/month
- Pro: $99/month
- Enterprise: Custom
18. Chatfuel
Chatfuel is a fantastic, simple-to-use platform for creating Facebook bots without coding. It provides many editing tools to help you construct your chatbots and set up conversational rules in the dashboard. Enhanced performance analytics and user insights focus on improving AI chatbots for business.
Pricing
- Free trial: 50 conversations
- Entrepreneur: $14,99/month
- Startup: $29,99/month
- Small business: $54,99/month
19. Manychat
You can create chatbots for Facebook Messenger with Manychat by simplying drag and drop. The platform is used by over 400,000 firms worldwide and has facilitated over 1 billion monthly business-to-customer conversations. It also allows you to broadcast content to all of your subscribers at the same time.
Pricing
- Free
- Pro: $15/month
20. Bold360
The Bold360 chatbot building tool enables you to create intelligent bots that take visitors via customized buyer experiences. It can read the complicated language, recall the context of a full discussion, and respond to consumers in natural ways. Consumers may even purchase your stuff via the chatbot. You may also give your chatbot a personality and use it on any chatting platform.
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How AI Chatbots for Business Further Support Engagement in 2025
When talking about chatbots, the first thing that comes to mind is that they help solve part of customer queries. But what are the other aspects this modern software can support a business? Let’s dig a little deeper.
Increase sales
During a conversation with a client, AI chatbot solutions can recommend products as well as upsell and cross-sell. According to study, chatbots enhance a company’s sales by an average of 67%. In short, this boost has the potential to increase your revenue substantially in the long run.
Enhance communication
Customers express that chatbots are the necessary tool to improve communication quality with a brand. This is no surprise since a chatbot is available 24/7, and with proper data, it can generate suitable and natural answers to customers’ queries. Thus, customers may stay on your website longer and be willing to be in touch with your brand.
Improve engagement
There is an interesting fact that users like interacting with chatbots that act human-like and can be “witty” more positive than those only acts in a robotic way. An AI chatbot is the perfect solution to meet this demand. NLP allows these chatbots the capability to filter data and answer in a more interesting way, which makes them more fun to chat with.
Offer personalized experience
In the retail industry these days, personalization is one of the keys to turning a first-time consumer into a loyal one. Data shows that about 80% of the time, customers spend more when a brand offers a personalized shopping experience. Because they are more intelligent, AI chatbots can give better product recommendations to customers, which increases sales and satisfy consumers’ needs at the same time.
Support proactive customer service
According to studies, 68% of consumers prefer brands that provide proactive customer support over those that do not reach out to customers. To ensure that your brand stays in touch with customers, an AI support chatbot can reach out to them via your website and other communication channels.
Understanding the Costs and Considerations
With the rise of chatbot development, many businesses are asking, how much does a chatbot cost? Pricing can vary greatly based on the complexity of features, customization, and the choice between proprietary platforms versus open-source solutions. Organizations must weigh the pros and cons of chatbots, considering both investment and potential return on engagement.
Statistics Supporting the Value of AI Chatbots for Business
A survey from Salesforce indicates that 83% of customers expect to interact with a virtual assistant for business by the end of 2024 (Salesforce). This signals the growing acceptance of AI chatbots for business as a legitimate and preferred mode of communication.
Conclusion
As we progress through 2025, AI chatbots integration will play a critical role in shaping operational efficiency and customer interaction strategies. With ongoing advancements and a growing array of tools, businesses that embrace AI chatbots for business will be well-prepared to thrive in an increasingly competitive landscape.
Incorporating AI chatbots for business not only optimizes customer communication but also drives significant growth and engagement, making them indispensable in today’s digital ecosystem. The diversity of available solutions ensures that companies can find the perfect fit, enhancing their overall productivity and customer satisfaction.
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Which are the technologies used in an AI chatbot?
Natural language processing (NLP) and machine learning are the two key technologies employed in AI chatbots (ML). NLP is in charge of comprehending the message and its context, whereas ML assists in forecasting future enquiries and acting on the acquired data.
How can you reduce costs using a chatbot?
Chatbots can help you cut costs by automating mundane processes that would otherwise be completed by humans.
Assume you operated a company where five different sorts of inquiries accounted for more than half of all queries by volume. A customer care agent would have to answer these inquiries in the absence of a chatbot. But a chatbot might answer an infinite number of the same customer service query type in an instant. This enables organizations to save support agents' time while still providing a high-quality client experience.
How to choose the right AI chatbot for your business?
To decide on the best AI chatbot for your company, ask yourself the following questions:
- What is the purpose of having a chatbot? Which department can benefit from it - HR, customer service, or sales?
- Is it built with the technology you require? The best AI chatbots at the moment used NLP technology and integrate with third-party platforms.
- Is it available on more than one channel? Your customers should be able to contact you no matter where they are, thus providing an omnichannel experience will benefit you.
- Is the AI chatbot capable of learning? You should be able to create it without having to go back and upgrade it too frequently. It should be able to learn from conversations it has had.
