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5 SaaS Tools to Improve Customer Success in Retail

Business realities, client needs and digital advancements have made customer success an important aspect of any retail business. That is why, as of 2020, 90% of organizations have a dedicated customer service role

Little wonder, customer success managers are constantly thinking of new ways to attract and keep consumers as well as develop new tactics for maximizing growth and value. This is where SaaS tools come in. These tools help retailers manage every aspect of the customer journey – from awareness to advocacy. 

What are SaaS customer success tools? How do SaaS tools improve customer success in retail business? What are the qualities every SaaS customer success tool must have? What SaaS tools can improve customer success in retail? All these questions and more will be answered in this article. In the end, you will be properly informed on the best customer success SaaS tools for your retail business.

What Are SAAS Customer Success Tools?

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Employing SaaS customer success tools is part of the digital transformation objectives of many retail businesses in a bid to cut costs. These tools  essentially provide a complete 360-degree perspective of your customers. They make it possible for your customer service team to determine whether clients need more help buying and using your product or service. They also help locate where there might be potential sources of friction during the customer journey.

How Do SAAS Tools Improve Customer Success in Retail Business?

They improve customer satisfaction

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SaaS customer service tools help you to develop a program for client feedback so that you can collect crucial information and identify dissatisfied customers. When this information is compiled, you can see trends and find answers.

For instance, SaaS customer service tools can assist you in determining whether your nurturing programs are successful in improving your client’s satisfaction or not. These tools make it easier and more organized to manage the data you have and monitor customer satisfaction

They help reduce churn

Retail businesses must deal with two different types of churn: voluntary churn and involuntary churn. Voluntary churn involves the following, among others:

  • Onboarding issues
  • Poor client fit
  • Substandard product quality
  • Inadequate or nonexistent customer assistance

Involuntary churn, on the other hand, is usually caused by the following, among others:

  • Expiring cards
  • Hard declines following fraud attempts (if the card data have previously been stolen)
  • Soft declines following credit limit peaks
  • Outdated billing information
  • Charges not marked as recurring

A customer success tool assists you in lowering the quantity of churning consumers, regardless of the reason behind it. In fact, since involuntary churn is entirely preventable, you can reduce it by a higher percentage without putting in any work. Just having the right customer success tools will do the trick.

They promote efficiency by automating tasks and processes

Automation encourages proactive, tailored interaction, which results in a more consistent experience, boosts renewal rates and lowers expenses. This is one of the keys to successful digital transformation. The tasks customer success tools let you automate include the following:

  • Allocating accounts to customer success team members
  • Creating assignments for customer success managers to contact prospects and clients in a proactive manner
  • Sending emails to clients who have low engagement
  • identifying very promising clients who would make excellent referrals, case studies, or testimonial subjects

They help keep every team member abreast of customer issues 

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The customer success team and processes can be disorganized without a centralized system in place to monitor consumer communications, health, or behavior. Your customer success team won’t know what strategies to use to keep customers or measure the effectiveness of current strategies. 

A good customer success tool makes a whole lot of difference. It keeps all members of your team on the same page. Every customer success metric is monitored regularly. This helps with strategizing and improves efficiency.

05 SAAS Tools To Improve Customer Success in Retail

Carto

Carto is one tool that gives you great CPG data analysis needed for customer success. It transforms spatial data into better behavioral marketing, more effective delivery routes, among others. With Carto, your customer success team can understand where and why things happen, improve business procedures, and forecast future results.

Key features and benefits

  1. Cloud connectivity and integration: With Carto, you can sync with the most popular cloud data platforms and analytics programs like Amazon Redshift, Databricks, Google BigQuery and Snowflake. It removes all scalability restrictions and ETL complexity.
  2. Data enrichment: This tool lets you access over 11,000 geospatial datasets. Retail companies can easily access thousands of public and premium datasets that are always on through Carto’s Data Observatory. As a result, there is an improvement in their geographical analysis with information on POIs, people mobility, credit card transactions, and more.
  3. Spatial analysis: Your data analysis is sped up using Carto’s services, which include geocoding, routing, isolines, and base maps. Run advanced analytics natively on the top cloud platforms or conduct analysis from your Jupyter notebooks.
  4. Solutions and visualization: With Carto, you can quickly create location intelligence apps or use one of their templates. This gives your team a solution they’ll use on a daily basis, whether it’s for supply chain optimization, market analysis, site selection, or out-of-home advertising.

Freshdesk

Freshdesk is a help-desk ticketing solution for offering omnichannel customer support and consistently recognizing consumer needs. The platform offers a variety of customer assistance options, including field service, Freshchat, contact centers and a support desk.

Key features and benefits

  1. Omnichannel accessibility: This customer service tool organizes all communications on a single platform and provides consistent customer assistance across a variety of channels.
  2. Automated help desk: Freshdesk has built-in capabilities for automating help desk agents’ repetitive activities so they can focus more on providing excellent customer service.
  3. Contextualized service: By utilizing customer history to have contextual interactions that can engage customers, Freshdesk ensures a tailored user experience.
  4. Analytics-measure and enhanced efficiency: Retailers can utilize Freshdesk analytics to pinpoint issues and enhance the effectiveness of their help desk.
  5. Resourceful service: Freshdesk provides live chats that start when a customer abandons their shopping basket. Rapid responses from Freshdesk to consumer requests can lessen cart abandonment.

Clearbit

A bird’s eye view of your complete customer base, market, and prospects is possible, thanks to the data activation platform, Clearbit. The platform’s comprehensive view enables retail companies to pinpoint target markets and monitor client interaction. Businesses can concentrate their efforts and workflows on valuable prospects in order to convert them into clients.

 

Key features and benefits

  1. Data-driven lead generation: To generate customer profiles, Clearbit uses customer information from the company’s current integrations. Consequently, by using these profiles, retailers are able to compile a list of worthwhile prospects with the highest level of intent.
  2. Improved income analytics: Businesses can concentrate on what generates revenue for their company by using enhanced revenue analytics from Clearbit. 
  3. Hyper-personalization: With Clearbit’s hyper-personalized approach, businesses can generate demand by connecting with customers through customized ads and campaigns.
  4. Integrations: To assist organizations in pushing and syncing data across all systems they are connected with, Clearbit provides integrations to popular CRM platforms like Segment, Hubspot, among others.

Salesforce

Salesforce is the world’s top customer relationship management tool. It is a platform for collaboration that brings all business teams together to concentrate on attracting new clients and retaining current ones.

Key features and benefits

  1. Contact management: Salesforce uses data derived from communications, interactions of accounts, pivotal contacts, usage of the product, among others, to improve the customer experience. Businesses can access social media analytics directly from the Salesforce platform.
  2. Tasks automation: Salesforce provides a Visual Workflow that makes it simple for retailers to create and automate their processes.
  3. Custom 360: Salesforce gives every team in a company a complete picture of the client, ensuring that every team has access to the same information.
  4. Compact CRM: Salesforce allows users to log calls, view dashboards, and reply to leads from any part of the globe using their mobile devices.
  5. Dashboards: With Salesforce, you have access to real-time, and accessible dashboards that show a business’s progress at any time.

Delighted

Delighted is a real-time survey feedback platform. It is used to gather and arrange useful user feedback. Delighted’s surveys are used to gather feedback from your company’s clients, staff members, or goods.

Key features and benefits

  1. Automated surveys: Retail businesses can plan the delivery of surveys using Delighted’s autopilot features. Additionally, the platform distributes follow-up surveys in a manner that doesn’t offend the users.
  2. Omnichannel feedback: Delighted enables users to provide feedback on the application or device of their choice.
  3. Customization: Companies can add their logo, colors, and other branding elements to their surveys to give them the look and feel of their companies. From their domains, they can also send emails with surveys.
  4. Analysis: Delighted provides retailers with real-time dashboards, survey stats, and automated feedback reports so they can examine customer input and implement the necessary changes.

Wrapping Up

The significance of customer success cannot be underestimated in the retail business as the customer is critical to any enterprise. This importance has made it necessary to seek tools that boost customer success in retail. 

SaaS tools that would improve customer service should grow customer satisfaction, reduce churn, increase efficiency and keep every team member on the same page. Go through the tools recommended in this article and choose the one(s) that suit your business needs.

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Top 10 Software Development Companies in Vietnam

Vietnam’s Information and Communications Technology (ICT) sector has an average yearly growth of 9.8% for the last five years with annual revenue of $110 billion in 2019, a 14% contribution to the country’s GDP. Thanks to its growing IT infrastructure, improving logistics and regulatory environment, and business-friendly economic reforms – it is now emerging as an outsourcing destination in the Asia-Pacific region. Therefore, outsourcing to Vietnam has become a strategic option for businesses wanting to cut cost on fixed headcount. 

In this article, we are going to audit the state of outsourcing in Vietnam, as well as publishing a list of 10 best software development companies in Vietnam so that you have a full view of why and how you can hire software development services in this competitive market.

1. Why Outsource To Software Development Companies?

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During this pandemic, businesses across the world are cutting down on local staff. Some are deferring their planned IT projects until a more stable time, and some are canceling projects indefinitely. The savior for all such companies is IT outsourcing.

Outsourcing is a business practice in which certain company functions are assigned to outside service providers rather than performed in house. In other words, a company seeks external help or support to perform some of its business activities so it can stay focused on core business goals while saving time and money. In today’s tough scenario, businesses can survive through software outsourcing services – and some businesses might even be able to come out of this pandemic doing well.

The outsourcing industry has been an integral partner in companies’ crisis responses across sectors. Offshore software development to another country such as Vietnam is a smart decision that companies should consider to maximize their productivity in a cost-effective manner. This proven approach has led to many successful projects, as it allows a business to focus on its core competencies. It should be used as a strategy that can really boost a business.

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2. Vietnam – Ideal Destination For Offshoring

1. Pandemic Stabilization

Recognizing that its medical system would soon become overwhelmed by even mild spread of the virus, Vietnam chose prevention early and on a massive scale. The country reported one of the least cases in Southeast Asia with minimal deaths. We are also featured in various reputable newspapers for our relentless efforts and successful pandemic countermeasures. This has given businesses based in Vietnam a head start over global competitors at this time.

Update 16/5/2022:

  • Over 80% of Vietnam’s population has been fully vaccinated.
  • Vietnam has dropped the Covid-19 test requirement for foreign arrivals from May 15
  • The recovery rate is 87.5%, while the Fatality rate is only 0.4%

2. Cost-Effectiveness

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According to Innotech, outsourcing software development in Vietnam costs 50% less than the rivals from India and China. Anderson Vietnam also estimates that outsourcing per person in Vietnam is only $20,000 per person a year compared to $40,000 per person in India. These figures are convincing enough to place Vietnam as the top future contender for offshore development projects. 

As Indian companies enter the maturing cycle, the cost differential between India and Vietnam will increase even further. The outsourcing costs in India are most likely to increase in the coming years.

3. Potential Workforce

Human capital in Vietnam is witnessing positive trends. Some of the most notable highlights in Vietnam IT workforce in recent years are:

  • Top 7 countries in Asia with the highest EF EPI Average.
  • Top 5 countries in Asia with the fastest improvement in English skills.
  • Top 10 countries in the world with the most engineering graduates.
  • Top 10 countries of origin of international students in key study-abroad markets.
  • Top 10 countries in Asia Pacific with the highest Human Capital Index.
  • Top 10 in regional groups in global attraction and global knowledge skills.
  • Top 30 countries in the world and top 2 in SEA countries for basic academic skills.

Moreover, Vietnam has a population of over 90 million people and over 60% of the population is under 30 years of age. With that being one of the countries with a young population, the Vietnamese – or Vietnamese workforce specifically – are perceived to be fast learners, dynamic, innovative, tech-savvy and flexible to changes. 

4. Knowledge & Skills

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As the surge of technology is making a significant impact on every generation, more and more STEM majors, schools and academies are opened to encourage the young to invest their talents in technology and relevant sectors and hone their skills. The rapid development in both quantity and quality of IT education in Vietnam provides an extensive supply of software developers for Vietnam outsourcing companies in the years to come. 

On the other hand, Vietnam students are often appraised for their fast absorption of knowledge, most of them have good to excellent academic background as certified by standardized exams, endorsements from global recruiters, honours and awards. 

5. Vietnam’s Developers Ranking

Skillvalue 29th

worldwide in developer skills charts of skillvalue’s report 2018

Topcoder Top 6

worldwide in developer skills charts of topcoder report 2016

Hackerrank 23rd

worldwide in developer skills charts of hackerrank’s report 2016

AI Development

The first two scientific researches at neurips – top 1 conference in the world about artificial intelligence in canada from artificial intelligence research lab vinai research

Workers in Vietnam have extensive English language training. Because the majority of the software engineers you’ll be hiring are college graduates, they’ll have attended English classes throughout the years and will most likely be fluent in English already.

With that said, it is considerably easier to outsource to other countries when you have solid English communication abilities. If you want to work in software engineering or business process outsourcing, you should have excellent communication skills.

Learn More On: Why Vietnam a Top IT Outsourcing Destination!!

3. Top 10 Software Development Companies In Vietnam

A glance back at 2021 from Savvycom Team

Many organizations would be unable to increase their efficiency and achieve the desired level of satisfaction without software development companies’ assistance and technological expertise. With the ever-increasing technical demands, it’s critical to choose the right company to guide you through the process and help you find the best solutions. Here are some of the top software development companies in Vietnam in 2021 that will find the most cost-effective ways to achieve their objectives:

1. Savvycom

Savvycom is one of the leading Information Technology companies in Vietnam, specializing in providing digital transformation consulting services and software solutions in finance, healthcare, and retail for domestic and international businesses. Headquartered in Hanoi and with three representative offices located in Ho Chi Minh City, USA, and Australia, the company’s mission is to leverage engineering resources in Vietnam and empower businesses worldwide by utilizing the power of technology, becoming a leading IT company in the ASEAN region and beyond.

The company’s successes are reflected in its 100+ endorsements from clients, including Fortune 500 companies, in its receipt of more than 20 international honors and awards, and in its strategic partnerships with technology brands such as Apple, AWS, and Microsoft.

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2. KMS Technology

KMS Technology is a U.S.-based engineering and services firm with development centers in Vietnam, founded in 2009. International clients rely on KMS Technology because of the high quality of its products and the expertise of its Vietnamese engineers.

KMS is dedicated to making a long-term social impact by partnering with non-profit organizations that provide fair and better employment opportunities for disadvantaged students. In Vietnam, the company collaborates with universities regularly, participates in IT training activities and specialized events, and sponsors scholarship programs.

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3. Rikkeisoft

Rikkeisoft provides software services and solutions for clients worldwide, ranging from Web/Cloud Systems, Mobile Applications, Games, and Blockchain to AI, IoT, Business Processing, and Embedded Systems. Eight years after being founded in 2012, they have successfully established three branches around Vietnam and three affiliated companies. They take pride in our mission of building better lives through advanced technology for people. Their vision is to have 10,000 employees by 2025 and become one of the top Vietnamese software development companies in Southeast Asia.

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4. Positive Thinking Vietnam

Positive Thinking Company is a global independent tech consultancy group with a team of more than 3,500 talented tech specialists on the ground in over 35 cities across Europe, the USA, Asia, Australia, and Africa, they serve clients of all sizes. They believe collaboration betters our world. Their unique open ecosystem model allows us to deliver end-to-end tech solutions. Their services draw on a wide array of expertise, including apps & platforms, security, cloud, data & analytics, hyper-automation, and digital workplace.

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5. CMC Global

CMC Global is a subsidiary of CMC Corporation with the goal of bringing Vietnamese ICT products, solutions, and services to the international market. We are proud to be the leading company in Vietnam in providing a wide variety of comprehensive IT Solutions & Services, ranging from traditional services to Digital Transformation, as well as Consultancy, to organizations worldwide, having been established in March 2017 as a strategic move by the Corporation to enter the global stage.

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6. Tpp Technology

In Viet Nam, TP&P is one of the leading, highly diversified, and pioneering IT service providers and investment management firms. TP&P applies its extensive experience and specialized knowledge to various technology startup investment and service provision strategies, including software development, development and cloud management, and business consulting.

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7. Smart OSC

SmartOSC is a full-service e-commerce agency that was founded in 2006. Lotte, Courts, PayPal, Boozt, SpaceX, Smartbox, eWAY, Priceline Pharmacy, Club 21, Delta Apparel are among the company’s more than 500 global clients. SmartOSC has a global presence with 500+ employees and offices in Vietnam, Australia, Singapore, the United States, and the United Kingdom as of January 2017.

SmartOSC provides consulting, UI/UX design, development, and managed services, among other things. The technical and business expertise of the company is based on a few platforms: Magento, Sitecore, Adobe, Hybris, and Kentico.

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8. NashTech Vietnam

NashTech strives to create a nurturing environment that facilitates the growth of our employees, professionally and personally. They put effort, determination and ambition into creating a second home for their employees, where everyone is encouraged to be their most authentic self.

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9. Orient Software

Orient Software began operations in 2005. Orient is currently one of the leading software development companies in Vietnam. Orient’s strong team of 315 skilled and experienced IT experts collaborate to provide software development solutions to clients with small to corporate-sized businesses worldwide after more than 15 years of providing professional IT solutions.

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10. Saigon Technology

Saigon Technology Solutions is Vietnam software development outsourcing company focused on delivering cost-effective solutions to its clients. Its customers are located in the US, the UK, Australia, Germany, and the Netherlands. Their services include custom application development, web application development, and mobile application development. It is listed among the top software development companies around the world. Additionally, Saigon Technology Team also provides .NET Core, Java, PHP, ReactJS, Angular, Azure, AWS, microservices, and machine learning. Some of its impressive clientele include Kaercher, Abbott, Panasonic, Topicus, and DMI Inc.

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From Tech Consulting, End-to-End Product Development to IT Outsourcing Services! Since 2009, Savvycom has been harnessing the power of Digital Technologies that support business’ growth across the variety of industries. We can help you to build high-quality software solutions and products as well as deliver a wide range of related professional services.

Savvycom is right where you need. Contact us now for further consultation:

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The Ultimate Guide On Telemedicine Software Development In 2023

People’s consumption of healthcare services has been influenced by post-pandemic realities. After experiencing the benefits of the remote format, according to Mckinsey more than 40% of surveyed consumers said they would continue to use telehealth after the lockdowns. In this regard, telemedicine software development is an excellent investment.

Furthermore, global circumstances increase the demand for online healthcare services. Telehealth websites and mobile apps are beneficial for modern people. Instead of scheduling an appointment with a doctor, waiting in a long line, or risking exposure, they can schedule an appointment with a therapist and receive care in a few clicks.

Telemedicine software solutions will also benefit doctors and hospitals. Private medical practitioners will no longer need to rent office space, and healthcare facilities will be able to reduce the number of hospitalizations. Furthermore, both parties gain a powerful channel for distributing their services.

However, telemedicine software has unique characteristics that you should be aware of. So here’s a comprehensive guide to developing telehealth software. We’ll review how to build a telemedicine platform, key features, and monetization strategies.

1. So, What is Telemedicine?

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Instead of in-person visits, Telemedicine uses electronic communication technologies and software to track and treat patients. Simply put, Telemedicine is a method of providing medical care to patients over the internet. Its primary goal is to provide people with on-demand access to various medical services while reducing doctors’ workload. Telehealth or Telemedicine software solutions allow patients to contact their doctors from afar at any time, and healthcare providers can better manage their resources and attract new patients without incurring high costs.

1.2. Overview of the Telemedicine Market

The telemedicine market is currently at its peak of success, with many optimistic predictions. In 2021, the global telemedicine market was worth $72.7 billion, and it is expected to grow to $168.4 billion by 2026. The reason for this is that virtual care delivery is a reaction to social distancing demands that have been implemented in many countries. Furthermore, Telemedicine enables healthcare providers to communicate with patients more effectively and provide better solutions to their health concerns.

Learn More On: All You Need To Know About Software Development Process

1.3. Technologies Behind Telehealth / Telemedicine Software

  • Conferencing via video – Sometimes, patients already know what their symptoms mean and want the diagnosis confirmed. Users can receive virtual consultations via the camera of mobile devices, desktop computers, or web applications, thanks to advances in audiovisual technology. Instead of standing in line, they can schedule an online consultation with a doctor.
  • Store-and-Forward – This functionality allows recording, storing, and transmitting patients’ medical records to various healthcare professionals at another location to create a treatment plan without requiring a face-to-face visit. It’s also great to examine visible symptoms like bruises using photos.
  • RPM – Remote patient monitoring (RPM) refers to using cloud computing technology to collect patient-generated data and transmit it to doctors. RPM solutions aim to detect symptoms early and provide medical assistance to patients remotely.

2. Strategies for Monetization

Without funding, no project idea will last long. The most common method of monetizing your platform is to charge patients a fee each time they pay for a visit. The cost of a consultation will vary depending on its length and the doctors’ specialties. For example, the Doctor on Demand service deducts 25% from transition fees, and patients pay $75 for a 15-minute consultation with a physician. When it comes to medical establishments, it is common practice to take a certain percentage to hospitals each month for each employee who uses the software. Again, the Doctor on Demand platform charges a monthly fee of $1 per specialist.

Other revenue models for telehealth software development are listed below.

  • Annual subscription – Patients pay a yearly fee and are charged for any medical care they receive.
  • Monthly charge – According to this model, patients and providers pay monthly fees to use the software.
  • Franchising – If your market is saturated, consider shifting your emphasis and franchising your system to other countries.
  • A fee per minute – This approach necessitates charging patients a per-minute fee for doctor consultations.

3. Telemedicine Technology Trends

The majority of current development trends can be beneficial to the development of telehealth software. Artificial intelligence, the Internet of Things, Big Data, and other technologies will help improve healthcare delivery. Let’s take a quick look at the most popular technological solutions.

  • Artificial Intelligence –  AI-powered chatbots are designed to provide patients with immediate care. They can consult with patients about their symptoms and send the record to their doctors for treatment planning if necessary. Chatbots can also answer questions about physician schedules, competency, and other topics. According to research from Accenture, hospitals using AI-based apps can save around $150 billion annually.
  • Internet of Things – Connecting IoT sensors to various mobile devices will improve health condition monitoring, diagnosis, prescription adherence, and more. Patients, for example, can track temperature, blood pressure, heart rate, and other attributes using wearables and other medical devices and send the results to their therapists for further analysis.
  • Augmented Reality (AR) – AR technology will allow for the multidimensional visualization of healthcare data. For example, detecting disease using image recognition can assist doctors in diagnosing patients with real-time screening analysis that is as accurate as expert analysis.

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4. Types Of Telemedicine Software?

The primary goal of telemedicine software development is to provide an appropriate environment for physician-patient relationships. Telehealth software solutions are commonly classified into four types:

  • Urgent care on demand – Digitalization benefits emergency care the most. According to studies from Mckinsey, approximately 20% of emergency care provided in healthcare facilities can be delivered online. To build a custom telemedicine app of this type, you’ll need to include video and audio support, Google calendar integration, schedule-related features, document management, and EHR integration.
  • Care that is pre-planned – This type is used for a patient checkup following an in-person visit. The doctor treats the patient in accordance with their treatment plan. If users have treatment-related questions, they can send text or voice messages to the physician (e.g., drug schedule, result monitoring, etc.).
  • Mental assistance – These days, such software is gaining popularity because many people suffer from physical and psychological exhaustion. They enable you to provide mental health services to users in the comfort of their own homes, making them feel safe and secure.
  • Self-care technology – Numerous self-care applications are available, but only a few offer professional support to patients. This software allows users to monitor their health, such as blood pressure, heart rate, oxygen level, or the number of pills they need to take. Such platforms have demonstrated their effectiveness in treating chronic health conditions such as asthma and cardiac failure. Such solutions, however, are linked to IoT devices.
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5. Telehealth Software Development’s Technical Aspects

So, how do you actually create a Telemedicine Software? Whatever healthcare solutions you choose, all telehealth platforms include the patient’s and doctor’s perspectives. The features required for each role are listed below.

5.1. Features of Telemedicine Software for Patient Registration

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First and foremost, there is the sign-in feature. Because telemedicine applications contain sensitive information, the registration process should adhere to EHR integration standards and allow for document uploads. Patients can sign up via email, mobile phone, or third-party services like Facebook. To ensure data security, two-step authentication via SMS or email is essential. Furthermore, it is critical to include data privacy agreements that are visible on the main screen.

Profile administration

Following registration, a user should be able to add personal information such as name, age, gender, personal preferences, location, and the ability to synchronize with existing hospital records. The user’s EHR is required information in the profile. This information allows physicians to evaluate a patient’s medical conditions and examine their therapeutic history. Patients can schedule appointments with doctors.

Video conference

This is an essential feature in the development of telemedicine software. Remember that video and audio should be highly qualified so doctors can see the symptoms and correctly diagnose the patient. Furthermore, data transfer speed may vary depending on the user’s connection, so your software must adjust the video quality automatically to provide flawless information delivery. RTMP (Real-Time Messaging Protocol) and WebRTC are two streaming protocols that can be used for this purpose (Web Real-Time Communication).

Messaging via text

Minor issues like a runny nose or cough do not necessitate a video call. Instead, patients may text a doctor for advice. This option allows physicians to respond in their spare time without interfering with other patients. Users can also attach photos and files for visual cues. Twilio is an excellent tool for implementing live chat.

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Scheduling

This feature will allow patients to monitor and manage their doctor’s appointments. Users should be able to see the physician’s available time, schedule meetings, and cancel their appointments. Users receive a confirmation email or text message once the appointment is approved. If you’re creating a telemedicine app, use the Google Calendar API to integrate Google Calendar. As a result, patients can reschedule meetings and see the doctor’s available time slots directly on the calendar.

Notifications

Aside from calendar notifications, users can receive custom notifications for monthly visits, prescription renewals, and physician queries. Furthermore, they will assist you in informing your customers of future updates.

Reviews

Patients should be able to leave feedback about their doctor visits. Include a rating system that allows users to rate the doctor (for example, on a scale of one to five) and leave a comment. Physicians can monitor their performance and, if necessary, improve the quality of their service based on user feedback. Furthermore, reviews from other customers will assist users in making more informed decisions and locating trustworthy specialists.

Payment information

Payment functionality is critical in the development of telemedicine software. Payment methods such as PayPal, Stripe, and Braintree can be integrated, as can custom payment services or third-party services such as MasterCard or Visa. The primary advantage of payment gateways over third-party providers is that they handle fast, secure transactions and are simple to implement. Suppose you want to create a custom system service. In that case, you must adhere to the most recent data regulation and security protocol. In this case, working with a professional software development company is preferable.

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5.2. Features of Telemedicine Software for Doctors

Some telemedicine app features are also available on the doctor’s side. Some are similar to the patient’s side, while others are not. Let us now consider what features should be implemented by the physician. Some functions are identical to those on the user side, while others are distinct.

Profile of a Doctor

Physicians must also create a profile, including their specialization, qualifications, experience, and other information. Client rates and reviews, as well as shifts, should be included in the profile.

Electronic Health Records (EHRs)

Before meeting with patients, doctors must be granted access to the patient’s EHR. As a result, they can accurately diagnose their clients’ health conditions. Make sure that physicians cannot download medical files from your database. Both of you will be fined if your phone contains sensitive information.

Communication

The development of telehealth software necessitates two-way communication between patients and physicians. Doctors should also be able to text or call patients to inquire about test results, treatment progress, or general well-being. If a planned physical examination is required, the doctor should be allowed to schedule an appointment with the client on their own.

Exchange of internal data

The doctors may have to refer their patients to a different specialist. They should be able to exchange client information between departments in this case. Your job is to ensure that internal data exchange runs smoothly and securely.

Learn More On: Mental Health App Development: Cost, Design, Ideas

6. What Are Telemedicine Software’s Advantages?

Patients, doctors, and healthcare providers all benefit from telemedicine software. The most common reasons for incorporating telehealth software development are accessibility and seamless delivery of healthcare services. Consider the primary benefits that each party can obtain from your software.

6.1. Advantages for Patient’s Convenience

Patients receive high-quality care at their preferred location. It means there’s no need to make an appointment ahead of time, waste time on the road, or stand in long lines. It is crucial for people living in remote areas without nearby healthcare facilities.

Accessibility

People worldwide can now access healthcare services anytime, from remote-controlled medical robots used to simplify surgery to more basic healthcare apps used to monitor blood pressure. Going even more profound, some healthcare technological solutions will be able to educate people on best practices.

Service cost savings

Telemedicine solutions are less expensive than traditional methods of care. During the COVID-19 pandemic, healthcare providers were compelled to offer packages that included various telehealth services to provide immediate medical care at a reasonable cost.

Increased Revenue for Healthcare Providers

Video meetings save time and money over in-person meetings. Healthcare facilities can save money on rent, administrative costs, sourcing suppliers, and hiring personnel. Furthermore, the study found that telehealth applications cut maintenance costs by 94% on average. Hospitals, on the other hand, will see increased client flow due to patient reduction, allowing them to earn money in the short term.

Improved cross-team collaboration

As telemedicine software is updated, health care practitioners can learn new processes and gain sophisticated skills to manage telehealth systems effectively. Furthermore, this intention may encourage employees to attend specialized courses, resulting in improved team collaboration in the future. In fact, personnel miscommunication is responsible for approximately 80% of errors. A well-educated and strong team will assist healthcare institutions in making the most of telemedicine software, thereby improving patient care.

Fewer visits canceled

It irritates clinic staff when patients fail to attend scheduled meetings or cancel or reschedule them at the last minute. According to research, such appointment cancellations cost healthcare providers more than $150 billion annually. Telemedicine software development allows physical meetings to be replaced with virtual ones. Patients’ cancellations will be communicated to doctors via push notifications or in-app calendar notifications. As a result, they can consult with more people without wasting time.

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6.2. Advantages for Doctors Effective time management

According to research, more than 15% of physicians experience work burnout. With in-app schedules and push notifications, better time management and work-life balance will be possible. With a single click, doctors can change their schedules, browse their patients’ medical histories, schedule meetings, and apply for sick days. It will lead to more thorough patient examinations and prescribed care.

Keeping medical records

Doctors can effectively access and store patients’ EHR with custom telemedicine software. It’s difficult to find clients’ records or hand them to other specialists for accurate medical prescriptions in a traditional hospital. Digital solutions will ensure continuous data access and transmission.

Paperwork administration

Healthcare solutions are helpful not only for medical issues but also for automating administrative processes in businesses. Because most back-office functions will be automated, there will be no need to fill out various forms and internal documentation. Breaking down this inefficiency will result in increased profits and better treatment.

Learn More On: Location-Based App Development

7. Challenges In Telemedicine Software Development

As you may have noticed, telehealth software development provides significant advantages to users. However, there are some details you should be aware of, and let’s take a closer look at each.

7.1. Security

First and foremost, you must implement all security measures to safeguard personal user data. For this purpose, you can use various telemedicine tools, protocols, and algorithms. Here are some key points to think about:

  • Maintain conformity – Ensure that your telemedicine platform meets all regulatory standards, which we’ll review below.
  • Encryption – Encrypt your data to lessen the impact of careless data loss and cyber-attacks. AES 128 Bit and SHA 256 are the most widely used standards for telehealth app development.
  • Self-assessment – To ensure complete data security, perform self-examination and look for vulnerabilities whenever software is upgraded.
  • Patient education is essential – Patients should also be aware of data security standards and include strong passwords, virus protection, and firewalls on medical consultation devices where applicable.

7.2. Compliance with Regulations

Telehealth software solutions must be implemented in accordance with specific regulatory and medical standards because they process personal patient data. These rules are designed to safeguard critical information and prevent cybersecurity breaches in real time.

Here is a list of country-specific standards with which your telemedicine software must comply.

  • HIPAA (United States)
  • PIPEDA (Canada)
  • IEC 62304 (international)
  • DICOM (international standard to manage medical imaging data)
  • ICD-10 (international classifications of disease)
  • Directive 95/46/EC on Data Protection (Europe)

Your medical application should also meet FHIR and OWASP standards. Furthermore, secure messaging and encrypted data transmission protocols must be used to transfer patients’ EHRs and EMRs within and outside healthcare organizations.

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7.3. Video High Definition

Full HD video is critical in the event of physical harm to patients. Poor video quality can lead to incorrect symptom interpretation and diagnosis. As a result, a good device camera is essential. In some cases, however, invalid code and bandwidth issues may result in poor video quality. Consider an IT vendor who understands how to build a telemedicine system with video chat support and has extensive streaming experience.

8. Process of Developing Telehealth Software

Telemedicine Software Development 3

Because it directly affects people’s health, developing this software requires significant responsibility and careful planning. As a telemedicine software development company with experience in the healthcare industry, we’ll go over the steps you should take to create a user-centric app.

Step 1: Planning

You’ve decided to create your own telehealth platform. However, before you choose the right type, platform, or technologies, define the purpose of your future product. In the case of telemedicine apps, it is a benefit you will provide to your potential users. For example, you may wish to create a healthcare solution that includes powerful video conferencing software to facilitate patient-doctor communication, or you may wish to create pharmacy management software to automate pharmacy-related processes, or you may require an all-in-one solution.

When you’ve identified the problem that needs to be solved, it’s time to look at your main competitors and market leaders. Pay attention to their strengths and, more importantly, weak points to determine what you can do better to attract more leads. The following step is to identify your target audience. Again, careful analysis and research will enable you to segment your audience and develop features that meet their expectations and demonstrate demand. In addition, you must consider high-level integrations (for example, with EHR), collect compliance requirements for relevant regulations such as HIPAA, and determine the software license required.

Step 2: The Discovery Phase

Because clients and software engineers may have different visions of required features, the Discovery phase is critical for telehealth software development. At this point, Business Analysts examine your company’s goals and project concept. They create a project specification that includes information about the product, such as features, design, technology stack, number of third-party integrations, and so on. Finally, after all the data has been analyzed, you will be given a final estimate.

Step 3: User Interface/UX Design

UI/UX designers define the core user scenarios (e.g., video meeting setup, prescription renewal), visualize the main features of telemedicine software, and plan convenient customer journeys for all users involved at this stage. Then, they create an app prototype that shows how the platform will look, and perform and what it can do in the future. Finally, appealing user interface elements are created by designers.

Step 4: Product Development

It is the most critical and challenging aspect of developing a telemedicine platform. It stands for developing the product’s server-side, integrating APIs, and converting an appealing UI design into functional software. It is preferable, to begin with, a minimum viable product (MVP) to test the software concept and launch the app with minimal investment. The core concept of MVP is to create a telemedicine app / software with enough features to attract first users and gather early feedback. Furthermore, once you start making money, you can reinvest in adding advanced features.

Learn More On: Fitness App Development

Step 5: Testing

The telemedicine platform cannot be deployed without extensive testing. QA engineers conduct multiple tests at this stage to verify the product’s functional requirements, find and fix potential bugs and malfunctions, and ensure the software security and regulatory compliance. The results are then entered into the bug report and transferred to software developers for further correction. Before the final client review, QA engineers ensure that all functionality works as expected and meets project requirements.

Step 6: Delivery & Upkeep

After completing all previous telehealth software development stages, it is time to deliver a finished application to customers and stakeholders for testing and feedback. If necessary, you make improvements based on the information gathered. Due to the complexity of telemedicine solutions, it is preferable to continue working with the dedicated development team. They can keep the software running smoothly by adding new features or improving existing ones, fixing bugs, and providing seamless software performance. Furthermore, system security and standard compliance must be checked regularly.

What Is the Price of Telemedicine Software?

The cost of developing telehealth software varies depending on the type of software, the complexity of the features, the design, the integrations, and the rates of software developers. When all of them are considered, the average cost to build a telemedicine platform will range between $150,000 and $250,000+. Unfortunately, no specialists can give you an exact price until they know what functionality you require and what type of Telemedicine app you want to develop.

From Tech Consulting, End-to-End Product Development to IT Outsourcing Services! Since 2009, Savvycom has been harnessing the power of Digital Technologies that support business’ growth across the variety of industries. We can help you to build high-quality software solutions and products as well as deliver a wide range of related professional services.

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Software Development Outsourcing: Your Guide To Success In 2023

Post-pandemic realities have altered the world, forcing nearly everyone to work remotely. In this light, outsourcing software development is the most natural and appropriate option, gaining popularity today. According to Statista, the outsourcing market should have reached $413.72 billion by the end of 2021. This demonstrates the popularity of outsourcing services.

Also, according to Grand View Research, the compound annual growth rate (CAGR) of the global outsourcing market value is expected to be around 8.5% from 2021 to 2028. (compared to one in 2020). We’ve put together this 2022 guide to show you how to profitably outsource software development using all of its options.

1. What is Software Development Outsourcing?

“Outsourcing is an agreement in which one company hires another company to be responsible for a planned or existing activity that is or could be done internally, and sometimes involves transferring employees and assets from one firm to another. The term outsourcing, which came from the phrase outside resourcing, originated no later than 1981.Wikipedia

To begin, let us define the essence of IT outsourcing. This is the process of transferring a software development workflow (or a portion of one) from a client’s company to a vendor’s. The vendor’s staff continues to work on their locations and remotely completes the tasks assigned by the client. Let’s look at some outsourcing models now.

1.1. Onshore vs. Offshore vs. Nearshore

Why Companies Outsource Software Development 3

Savvycom HQ in Hanoi, Vietnam

Software development outsourcing is classified into several types based on location and the client’s relationship with the vendor’s company. The following types of location-based outsourcing exist, depending on the distance between the customer and the IT service provider:

Offshore Outsourcing
Offshore software outsourcing is all about working with companies located in a completely different part of the world. Offshoring usually refers to working with teams in far-away countries with a benefit that cannot be beaten “The cost”. The price for offshoring could sometimes go as low as $20 making it the perfect choice for saving a lot of development budget.
Nearshore Outsourcing
Delegating software development responsibilities to an extended team in a nearby country, usually in similar time zones, is referred to as nearshore outsourcing. Nearshore outsourcing is probably identical to offshore outsourcing expect that it matches your company with workers in similar time zones and geographic proximity.
Onshore Outsourcing
Onshore outsourcing is when you hire services to assist your company from within the same country. Onshore outsourcing is the closest to home because you are working with a company located in your home country. The advantage of onshore outsourcing is that you’re working with a highly skilled software engineer in your own country.
Learn More On: A Guide To Dedicated Development Team

1.2. Relationship-based Outsourcing

Relationship-based outsourcing is classified based on business objectives and the type of management your project requires. According to these criteria, the two most common outsourcing models are:

The project-based
When a client company requires additional technical expertise for a project, they hire an outsourcing development team to build the product and manage the workflow. The scope of work (as well as the payments) is fixed and intended for quick completion and delivery.
The specialist model
The specialist model entails the hired outsourcing company developing the product (filling gaps in the company’s technical knowledge) under the control of the client project manager or an in-house team. The adaptable work scope distinguishes this model (and the flexible rates, paid hourly or monthly). It is done to supplement the client’s company’s staff.

1.3. Outsource vs. Outstaff: What to Choose?

Most businesses prefer to save time, money, and effort by outsourcing and outstaffing development services to meet their business needs. They are not, however, equal, and let’s look at what these terms mean and how they differ.

Outsourcing is a remote software development process transferred to another company with complete control over the project’s execution. Outstaffing entails a remote development workflow; however, the hired specialists from the vendor’s company are transferred to the client’s staff for work, and the client is considered their new employer.

Feature Outsourcing Outstaffing

Costs

Higher than for outstaff

Lower

HR recruiting & management

Controlled by vendor

Controlled by the client, who functions as the PM, while the vendor runs the payroll

Responsibility for the project

The vendor’s one

The client’s one

Software/hardware purchase & other needs

On the vendor’s side

Needed to be bought by the client

Communication processes

Flexible: may be organized on demand

Can be complicated to organize

The models described here depend entirely on your company’s needs and requirements. Outsourcing development can save you time and money when launching a new project, especially if your in-house team is working on another one. If you require IT specialists immediately but lack the time and skills to hire them, you can use outstaffing services.

Learn More On: 08 Best Software Development Methodologies

2. Main Geographic Regions for Outsource

Finding the right specialists for a project is critical to its success. The question is, where do you look for them? See below for the most popular places and regions to outsource software development.

Asia
Vietnam, Singapore, Philippines, Indonesia – Prominent IT specialists pool, low costs for outsourcing projects, all in all an excellent choice for those who are new on the block and are looking for an ideal IT Partner or for those are already familiar with outsourcing services.
Eastern Europe
Ukraine, Poland – Among the best location to obtain a top-notch and cost-effective product thanks to reasonable operating expenses.
Western Europe & North America
United Kingdom, Netherlands, Switzerland; USA, Canada – The long-held traditions, the absence of cultural and language barriers with English-speaking countries. High outsourcing prices.
South America
Brazil, Colombia, Chile, Argentina – Adequate development quality and reasonable costs, the minimal time zone difference with North America. Outsourcing development is a new direction of this continent’s activity.

It should be noted that Vietnam is becoming one of the leading regions for outsourcing IT development due to its favorable quality-price ratio and thriving technical ecosystem, which includes a large pool of tech experts and the growing absence of language barriers.

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3. When to Outsource Software Development

On various occasions of software development, outsourcing can be a reliable helper. So, let us take a closer look at the most common reasons why you should use outsourcing services.

3.1. Budget concerns

Starting new projects and hiring skilled employees is always expensive, so the budget issue is critical when deciding whether to outsource. You can also apply for outsourcing services if you are a startup owner with limited funding, if your company wants to increase expenses for digital optimization, or if onshore services are too expensive for you. Furthermore, outsourcing is transparent; you can always understand what you’re paying for.

3.2. Time constraint

To achieve satisfactory results, every project must be managed appropriately. But what if you’ve already been working on a complex project and need to start another but don’t have the time? In this case, you can concentrate on your business while seeking assistance from an outsourcing software development team. An experienced vendor will carefully manage the construction process and report all results.

Learn More On: All You Need To Know About Software Development Process

3.3. Talents are required

Assume you’ve planned a large project based on complex technologies that will necessitate machine learning (ML). Because ML engineers are difficult to find for your in-house team, you would waste a lot of time looking for them. However, you can avoid these issues by working with an outsourcing company specializing in machine learning.

3.4. Security threats

Without relevant experience, it is difficult to provide data safety and security. This is a significant challenge: according to IBM statistics, a single data leak costs your company $4 million. However, you can deal with it without incurring costs: contact an IT outsourcing company; they are skilled at resolving such issues.

4. Advantages of Using Outsourced Services

Now we’ll go over the main reasons for outsourcing development:

4.1. Cost-cutting measures

One of the primary advantages of outsourcing IT services is cost-effectiveness. By selecting one of the outsourcing destinations with the best hourly wages, you can hire a team to help you build a successful product while reducing the costs associated with development workflow.

4.2. Scalability

Outsourcing represents a large pool of technical talent from around the world. You can outsource software development if you need to deal with new domains and build cutting-edge products (or if you need more flexible and quick solutions while your in-house staff grows in quantity and quality). According to Clutch, 8 out of 10 small businesses want to outsource business functions, and one of the reasons is scalability.

4.3. Increased adaptability

According to Capital Counselor data, 16% of startup businesses outsource software development to achieve flexibility. You have control over the scope of work you obtain and can allocate financial and human resources based on workloads. However, this does not imply that you should have a large team and pay all specialists; outsourcing allows you to use only the funds necessary to complete one or more tasks.

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4.4 Increasing customer loyalty

Top-notch services and well-trained employees keep customers returning to your company. You can leave your customers feeling cared for and satisfied with a bug-free product that meets their needs with the help of an outsourcing team. Remember that the more satisfied your customers are, the more profitable your company will be

Basecamp, a successful company that provides teamwork services, can back up the statements above. They discovered that their instruments became less supportive and faster as the number of clients increased. So they outsourced the work on the improvements to an outsourcing company, and the results were quick. According to statistics, there are currently approximately 3.3 million Basecamp clients.

5. The Most Common Obstacles to Outsourcing

Despite its apparent efficiency, outsourcing is not a perfect process. So, what are the difficulties you may face when working with an outsourcing vendor?

5.1. Communication difficulty

This is one of the most common outsourcing issues for various reasons. For example, your communication may suffer due to your vendor’s poor command of the English language. Choose an IT partner, check their English level beforehand, and discuss it with the company’s representative or separately with team members to deal with it.

Another common issue is the significant time difference. It can also be regulated by creating a meeting schedule (appropriate for you and the vendor) that allows you to properly set up communication. Cleveroad specialists, for example, select the following tools for external communication:

  • Google Meet, Slack, and Zoom. Services for communicating with customers via text messages and video calls
  • Figma, InVision Web design tools for client collaboration and visual component creation

5.2. Selecting an Outsourcing Team

Outsourcing teams work from home. It means you’ll rarely see any of them (especially if you don’t go to the vendor’s place of business). So, how do you select, vet, and hire a team that is physically distant from you?

You should first consider your project objectives and conduct a small business analysis. Define your market niche, conduct competitor analysis, and plan the outsourcing software functionality to save money and understand what you want from the upcoming solution.

Next, choose a company by reading reviews on rating and hiring platforms, Dribbble/Behance sites, and so on. When deciding on a vendor, look into their portfolio, business ratings, and expertise domains. The most important stage you should go through is a discussion with the company representative about data security, the project budget, and any other issues that need to be resolved.

Learn More On: Why Do Companies Outsource Software Development?

5.3. Enhancing Product Security

Data leakage is one of today’s most pressing issues, and working with a vendor always entails sharing some information. You can solve it by approaching a partner company and signing an NDA.

Furthermore, you should ask the vendor if they use security tools like user privacy policies, private data storage, and encryption or if their solutions comply with the General Data Protection Regulation (GDPR), and so on.

5.4. Quality of Development

If you value quality over quantity, you should start caring about it now. Examine your upcoming team’s skill set (both hard and soft skills). Remember that both types of skills are necessary for a successful development process. Furthermore, you should be involved in the software outsourcing workflow, attending every meeting to keep track of the business situation and understand the team’s daily issues.

6. What Should You Do Before You Sign a Contract?

Software Development Outsourcing 2

You should be concerned about the quality of future collaboration. This is why you should take some precautions before signing a contract with your new IT partner. But remember that you should not hire the first team offering quick results at rock-bottom prices. The trustworthy vendor will question you extensively to understand your needs and build a solution that meets your business requirements.

6.1. Examine the Comments

Nobody knows the quality of the company’s work better than its previous clients. Open the profile of your future IT partner on sites like Clutch, GoodFirms, or Upwork to get their feedback. If that isn’t enough, don’t be afraid to contact the review authors via social media (or any other convenient method) and discuss everything about working with the specific company.

6.2. Talk and Listen

When speaking with the vendor, begin by defining your objectives. Determine how much time they will need to implement that. Tell us about the improvements you’d like to see and how you plan to achieve them. During the conversation, take note of their level of creativity and openness to collaboration.

Do not be afraid to ask questions (even awkward ones). You can, for example, discuss with the vendor:

  • What is included in the budget? What features and services are included in the price? Are there any other options?
  • What services do outsourcing software developers provide for product maintenance?
  • Is it possible to change the feature set while it is being developed?
  • Is it okay if I bring my own design?

This is not a comprehensive questionnaire to be discussed with your partner company representative; however, you can expand it based on your project requirements and questions of interest.

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6.3. Request Their Portfolio

If you want to learn more about your vendor’s technical expertise, request a portfolio. Using examples of their projects will give you a complete picture of the company’s expertise. Check their experience in the domain to find a partner with the necessary IT background. For example, if you need to create an educational product, look for a company specializing in e-learning. View Savvycom Portfolio on Behance!

6.4. Study the Documents

You’ve discussed the app concept and other essential details, but you need to know how things are documented. During the development process, the following documents are frequently used:

  • The Service Level Agreement (SLA) is a mini-contract that describes what you should expect from the vendor and the quality of their services.
  • Schedule of Values (SoV) can gradually show the project development from beginning to end and assist you in getting acknowledged with every item required.
  • The Software Requirement Specification (SRS) is a set of requirements for software products that will assist you in understanding how they work.

6.5. Track and communicate

At this point, you should think about how to contact the team and how to monitor the development workflow. Well, you can communicate with the team via Google Meet, Zoom, etc. But still, it is recommended that you understand the company’s project management approach to achieve results. You may be familiar with it to determine the time of obtaining the final product, whether it is Agile methodology designed for flexible teamwork coordination or Scrum with its sprints.

7. Outsourcing Software Development Process

Software Development Outsourcing 1

All the details have been worked out, and all the contracts have been signed. It is now time to begin outsourcing software development. Let’s take a look at the steps it takes using Savvycom as an example:

7.1. Discovery (Planning)

The primary goal of this step is to organize and prepare the project for development by identifying all requirements in greater detail. It’s also time to discuss UI/UX design and other vital issues. At the same time, the project team creates a detailed estimate for two sprints of development based on agreed-upon user stories/designs.

The discovery stage allows you to collect data that will be useful to designers, developers, and other specialists who will be creating the required product. For outsourced software development, it includes rough estimates, sprint specifications, wireframes, and the project team composition.

7.2. Prototyping and Design

The design phase begins once the specifications and wireframes have been approved. The UI/UX designers are concerned with developing a high-quality visual concept and start developing prototypes. Prototypes are final-design model sets that serve as the foundation for UI development. Each screen of the application has its own prototype.

Learn More On: Top 10 Software Development Companies in Vietnam

7.3. Development of Software

The development phase (the longest in development) is designed to build the app architecture and create a solution that meets all of your requirements.

Due to the project’s complexity, you can work with a variety of specialists (such as iOS/Android or web developers) to provide the proper embodiment for all the required features. This process structure is divided into sprints (1 sprint equals 10 working days as usual), and each one begins with planning, during which the team discusses the workload they will do.

7.4. Testing

QA specialists must verify that the project meets the requirements when the codes are written. They test the product’s frontend and backend to find bugs and create bug reports for developers. After everything has been fixed, the QA engineers double-check the solution to ensure it works properly.

7.5. Maintenance and Release

This stage is for the product to be published on marketplaces. The specialists also maintain the developed app to make it easier for customers. As a result, collaboration with the development team should be maintained. This stage’s workload frequently includes bug fixes, additional functionality supplementation, and modernization.

8. How Much Will It Cost You to Outsource Software Development?

We’ve arrived at one of the most important points: how much will software outsourcing development cost? You should take note of the service set and team composition to get an answer to this question. The following specialists should be included on the list of outsourcing software development teams:

  • A project supervisor (PM). A project manager is responsible for project planning, organization, and reporting to the client on tasks completed. They also ensure that the created product meets the needs of the client.
  • A frontend designer. This team member is in charge of developing the product’s client-side.
  • A backend programmer. It is a specialist who constructs the “brain” of the solution, which includes all of the product parts that are not visible to the client but are critical (such as data processing mechanisms, integrations, etc.)
Learn More On: Software Project Estimation: The First Step To Success
  • A user interface/user experience designer. This specialist is in charge of developing a seamless user experience (UX), intuitive navigation, and appealing interface that will satisfy the client.
  • Engineers in quality assurance. These team members monitor each stage of software development to ensure that the product components meet international development standards and are free of flaws.
  • Specialists from other fields. Depending on the needs of your development outsourcing project, solution architects, DevOps, and so on may be required.
Outsourcing destinations Wages for an hour of work (in US$/h)

Asia

25 – 35

Eastern Europe

30 – 55

Western Europe

60 – 75

North America

100 – 150

South America

40 – 50

Average hourly outsourcing wages for developers’ services (according to Clutch & GoodFirms)

9. Software Outsourcing Vietnam

The primary benefit of outsourcing to Vietnam is the country’s youthful population. In Vietnam, approximately 70% of the population is under 35, and roughly 45 percent is between 15 and 35. This advantage in terms of age suggests that about half of the population is ready to work. According to TopDev’s report, Vietnam has about 400.000 IT Enginners and over 50.000 graduated IT Students from over 153 IT Institutions per year.

  • Vietnam ranks 29th in terms of Skillvalue Worldwide in Developer Skills Chart Of Skill Value Report in 2018.
  • Top 06 worldwide in Developer Skills Charts Of Topcoder Report in 2016.
  • Rank 23rd worldwide in Developer Skills Charts of Hackerrank’s Report in 2016.

Soon, Vietnam will be the destination for many significant technology corporations in the world. For example, apple’s supply chain Vice President Rory Sexton said Apple is ready to meet up and find opportunities for future cooperation with Vietnam ICT enterprises wishing to join Apple’s supply chain.
Besides Samsung – one of the foreign capital corporations that help accelerate Vietnam’s economy, the participation of Apple in the future probably will continue to strengthen Vietnam’s wave of foreign investment in 2020. Notably, in 2020, Samsung said they would invest an additional $300 million in R&D in Hanoi and needs 4,000 more IT employees in the near future.

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10. Successful Software Outsourcing Case Studies

Companies and employees are shifting to remote work. As of March 2020, 16 million U.S. workers started working remotely. According to Gartner, nearly 74% CFOs plan to shift at least 5% of previously on-site employees to permanently remote positions after the quarantine.

Additionally, nearly 75% of companies currently outsource IT services, while 87% are planning to outsource at the same or an increased pace. Considering the tech talent shortage, outsourcing is becoming even more desirable, as it solves a number of problems ranging from cutting software development costs to the challenge of finding the needed specialists.

To learn how companies grow their businesses and outrun competitors on the global market via cooperating with remote teams, we examined 04 IT outsourcing case studies

Github

Although GitHub has become an essential platform for developers to document, share, and edit private code, much of its backend was built by an outsourcer.

At a Ruby on Rails meetup in San Francisco, GitHub’s current CIO, Scott Chacon, met GitHub CEO and co-founder Chris Wanstrath, who was impressed by Scott’s impressive knowledge of Gits.

Because the GitHub team couldn’t afford to hire Scott on a full-time basis, they hired him to write Gist, the platform’s sharing feature, which is still in use today.

Slack

Slack is one of the tools that owes its success to software outsourcing, as the company hired a Canadian design team MetaLab to help them develop the beta version into a successful product.

By outsourcing website or logo design, web and mobile applications, the company roughly raised a $250 million investment for a total valuation of $5 billion in July 2017. Their valuation in August 2018 showed that Slack at that time stands at $7.1 billion.

Skype

While video conferencing is now commonplace, Skype was a forerunner in the early 2000s when it came to video calling.

Without three Estonian developers, Jaan Tallinn, Ahti Heinla, and Priit Kasesalu, who developed the app’s entire back-end, none of their success would have been possible.

While the programmers eventually became partners, their work as an outsourced team helped the product become a widely used tool for businesses all over the world.

WhatsApp

With barely any starting capital roughly around $250,000. WhatsApp needed to keep operation costs down.

To build and launch the product, the company turned to Eastern Europe in an attempt to source the required tech talent.

From Tech Consulting, End-to-End Product Development to IT Outsourcing Services! Since 2009, Savvycom has been harnessing the power of Digital Technologies that support business’ growth across the variety of industries. We can help you to build high-quality software solutions and products as well as deliver a wide range of related professional services.

Savvycom is right where you need. Contact us now for further consultation:

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Top IT Outsourcing Companies In Vietnam

Software outsourcing services are in high demand due to their benefits over in-house development. The trend of software development outsourcing is growing as businesses increasingly prefer to outsource their work to other outsourcing service providers or individuals outside their organization. This would allow them to concentrate on their primary job roles and responsibilities.

In recent years, mainly as digital transformation has grown in popularity, Vietnam has emerged as one of Asia’s most popular outsourcing destinations, with many IT service providers like Savvycom. It provides an excellent balance of quality, affordability, and delivery speed, which has made it a new and promising destination for software outsourcing and technology services.

Top 10 IT Outsourcing Companies In Vietnam

Many organizations would be unable to increase their efficiency and achieve the desired level of satisfaction without software development companies’ assistance and technological expertise. With the ever-increasing technical demands, it’s critical to choose the right company to guide you through the process and help you find the best solutions. Here are some of the top software development companies in Vietnam in 2021 that will find the most cost-effective ways to achieve their objectives:

1. Savvycom

By 2025 Savvycom is looking to be Vietnam’s powerhouse in providing IT Outsourcing Services with over 1500+ fully trained, English proficient Developers

Savvycom is among of the leading IT Outsourcing Companies in Vietnam, specializing in providing Digital Transformation consulting services and software solutions in finance, healthcare, and retail for domestic and international businesses. Headquartered in Hanoi and with three representative offices located in Ho Chi Minh City, USA, and Australia, the company’s mission is to leverage engineering resources in Vietnam and empower businesses worldwide by utilizing the power of technology, becoming a leading IT company in the ASEAN region and beyond.

The company’s successes are reflected in its 100+ endorsements from clients, including Fortune 500 companies, in its receipt of more than 20 international honors and awards, and in its strategic partnerships with technology brands such as Apple, AWS, and Microsoft. Savvycom is proud to be accredited as Apple Consultants Network Partner in Vietnam!

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2. KMS Technology

KMS Technology is a technology service company based in the United States and Vietnam that specializes in software development, testing, and IT consulting. With its headquarters and branch offices in the leading and emerging IT market destinations, KMS Technology is able to reach out to clients and deliver the most effective solutions for specific scenarios.

This company approaches the market with a customer-centric approach, which means that their process, work, and operations are aligned with those of their customers. KMS Technology assists their clients in the digital transformation that will later help them grow their core business through a collaborative partnership and industry-leading solutions.

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3. Rikkeisoft

Rikkeisoft provides software services and solutions for clients worldwide, ranging from Web/Cloud Systems, Mobile Applications, Games, and Blockchain to AI, IoT, Business Processing, and Embedded Systems. Eight years after being founded in 2012, they have successfully established three branches around Vietnam and three affiliated companies. They take pride in our mission of building better lives through advanced technology for people. Their vision is to have 10,000 employees by 2025 and become one of the top Vietnamese software development companies in Southeast Asia.

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4. Positive Thinking Vietnam

Positive Thinking Company is a global independent tech consultancy group with a team of more than 3,500 talented tech specialists on the ground in over 35 cities across Europe, the USA, Asia, Australia, and Africa, they serve clients of all sizes. They believe collaboration betters our world. Their unique open ecosystem model allows us to deliver end-to-end tech solutions. Their services draw on a wide array of expertise, including apps & platforms, security, cloud, data & analytics, hyper-automation, and digital workplace.

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5. CMC Global

When it comes to IT outsourcing solutions, CMC Global is a software outsourcing company in Vietnam that offers highly customized and high-quality services such as Cloud Migration, Custom Software Development, RPA Service Implementation, and Cloud Service Management. CMC has completed more than 200 successful projects of varying sizes. CMC Global, with a current workforce of over 3500 IT professionals, can be your ideal partner for large-scale software development projects.

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6. Tpp Technology

In Viet Nam, TP&P is one of the leading, highly diversified, and pioneering IT service providers and investment management firms. TP&P applies its extensive experience and specialized knowledge to various technology startup investment and service provision strategies, including software development, development and cloud management, and business consulting.

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7. Smart OSC

SmartOSC is a full-service e-commerce agency that was founded in 2006. Lotte, Courts, PayPal, Boozt, SpaceX, Smartbox, eWAY, Priceline Pharmacy, Club 21, Delta Apparel are among the company’s more than 500 global clients. SmartOSC has a global presence with 500+ employees and offices in Vietnam, Australia, Singapore, the United States, and the United Kingdom as of January 2017.

SmartOSC provides consulting, UI/UX design, development, and managed services, among other things. The technical and business expertise of the company is based on a few platforms: Magento, Sitecore, Adobe, Hybris, and Kentico.

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8. NashTech Vietnam

Nash Harvey Group operates an IT outsourcing company in Vietnam. The company offers first-rate services and customer-centric solutions tailored to specific client needs worldwide. NashTech’s key outsourcing services include digital transformation, software development, and technology consulting. NashTech’s target markets include Australia, the United Kingdom, Singapore, the United States, Japan, and Vietnam.

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9. Orient Software

Orient Software began operations in 2005. Orient is currently one of the leading software development companies in Vietnam. Orient’s strong team of 315 skilled and experienced IT experts collaborate to provide software development solutions to clients with small to corporate-sized businesses worldwide after more than 15 years of providing professional IT solutions.

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10. Saigon Technology

Saigon Technology Solutions is Vietnam software development outsourcing company focused on delivering cost-effective solutions to its clients. Its customers are located in the US, the UK, Australia, Germany, and the Netherlands. Their services include custom application development, web application development, and mobile application development. It is listed among the top software development companies around the world. Additionally, Saigon Technology Team also provides .NET Core, Java, PHP, ReactJS, Angular, Azure, AWS, microservices, and machine learning. Some of its impressive clientele include Kaercher, Abbott, Panasonic, Topicus, and DMI Inc.

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Why Would Businesses Work with a Software Outsourcing Company in Vietnam?

Offshore software development services from Vietnam, like other offshore software development services, offer a variety of software development outsourcing solutions, such as custom software development, mobile app development, web application development, software testing services, and more. Working with a Vietnam software outsourcing company can provide several advantages. Consider some of the benefits of outsourcing software development to Vietnam:

Cost-Effective

The first and most important advantage of working with a Vietnam software outsourcing company is that it is inexpensive. When businesses outsource their work to Vietnam, they get it done at a much lower cost than they would have paid to do it in-house or in other outsourcing locations. This is because Vietnam’s cost of living and doing business is relatively low compared to other countries.

Expertise is Available

Another reason businesses should use software outsourcing services is that they gain access to a pool of experts with extensive domain knowledge and experience. Companies can be assured of receiving high-quality work within the time frame specified.

Enhanced Efficiency

Outsourcing also helps businesses increase their efficiency because they can now focus on their core competencies while the outsourcing company handles the non-core functions. Businesses can use their resources more efficiently in this way.

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Better Quality

When you hire a software development outsourcing company in Vietnam, you can be confident that you will receive high-quality work because these companies provide software development teams with solid expertise and a strong commitment to deadlines and results.

Flexibility

Another advantage of working with a Vietnamese outsourcing company is that it allows businesses to be more flexible. Businesses can complete the work on their timetable and scale up or down the project as needed.

Rapid turnaround time

Outsourcing firms are well-known for their quick turnaround times, and this is because they have a dedicated team of experts who work tirelessly on the project and ensure that it is completed within the specified time frame.

Increased Scalability

Businesses that outsource their work have the flexibility to scale up or down the project as needed. This is because the outsourcing company has the necessary infrastructure and human resources to meet the businesses’ increased or decreased demands.

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Access to Cutting-Edge Tools and Technologies

When businesses outsource their work, it is completed by experts who have access to the most up-to-date tools and technologies. Compared to what would have been done in-house, this helps improve the work’s quality.

Cost Savings on Overhead

Outsourcing also helps businesses reduce overhead costs because they do not need to invest in the infrastructure and staffing required to complete the work. Companies can save a significant amount of money, which can then be used for other purposes.

From Tech Consulting, End-to-End Product Development to IT Outsourcing Services! Since 2009, Savvycom has been harnessing the power of Digital Technologies that support business’ growth across the variety of industries. We can help you to build high-quality software solutions and products as well as deliver a wide range of related professional services.

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Step-by-Step On Legacy System Modernization

Here at Savvycom, we notice there are numerous disadvantages to legacy systems. They are challenging to support, upgrade, or integrate with new systems. If we’re talking about making and mataining large-scale app, their maintenance costs can run into millions of dollars annually. However, replacing an old system is complex, particularly regarding critical business processes within an organization. Legacy system modernization addresses this issue by providing several options that will not disrupt your internal operations.

Before delving deeper, consider when you might require legacy software modernization:

  • Your current systems do not accept and process data from internal software and partner systems in various formats.
  • To connect to new applications, you must customize integrations.
  • Your software cannot handle increased data volumes from new applications promptly.
  • Your current IT systems are incapable of detecting and correcting data processing errors.
  • The cost of maintaining legacy IT infrastructure exceeds the cost of modernizing it.

This guide examines six common legacy system modernization strategies and outlines the steps to take before beginning the modernization.

1. What Is Legacy System Modernization?

When we think of legacy systems, we usually think of corporate IT apps from the 1990s or early 2000s. Most likely written in COBOL or Fortran, with an out-of-date user interface. However, neither age nor programming language determines whether a system is outdated. The term ‘legacy’ refers to any software, technology, or system that slows or blocks organizational processes, making it more challenging to adapt to changing market dynamics.

According to this definition, legacy system modernization entails partially or completely updating and replacing an outdated or inefficient system, processes, and applications.

For example:

  • Assume you work for an insurance company and are running an old ASP.NET application. 
  • The app’s purpose is to manage car insurance claims. 
  • Adjusters must take pictures with their digital cameras and load them onto their PCs from SD cards. The images should then be manually uploaded to the site.

The term “legacy system modernization” refers to the process by which an organization’s aging systems are brought up to date and optimized to improve operational efficiencies, address technological limitations, provide a better user experience, and allow for the adoption and integration of other systems built on more recent platforms.

It works if you only have a few cases per day. What if there are hundreds of them? You could start by providing employees with a mobile app, so they don’t have to lug their laptops around. They begin taking photographs, which the system automatically uploads to Google Photos or the cloud. You can also use web app development services to get a flexible, scalable, and mobile-friendly solution.

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2. Why Do You Need System Modernization?

Every organization will undoubtedly require software modernization at some point. It does not mean that you must modernize the entire system, but you will almost certainly need some update to remain efficient, respond to market changes, and increase ROI. Let us now look at the reasons for considering legacy software modernization.

2.1. Maintenance and Support

In most cases, the costs of maintaining aging infrastructure outweigh modernization costs. The following are the costs of legacy system maintenance operations:

a/ Updates and changes

A large codebase typically supports legacy systems with numerous intricate functionalities. Because they are monolithic, changing or updating one system module is impossible without affecting other app components. As a result, any required modifications take a significant amount of time and effort, and none of them are inexpensive.

b/ Infrastructure

In comparison to software modernization, legacy system infrastructure maintenance costs remain high. Old data is related to another significant infrastructure issue. It isn’t easy to restructure for increased storage space optimization because it is dispersed across several databases and storage resources. Collecting and organizing historical data to migrate to a new database is time-consuming and resource-intensive.

c/ Staff training

Legacy system maintenance necessitates specific knowledge and expertise due to obsolete technology. While the programmers who created the application may switch to other technologies, finding the required expertise is becoming increasingly difficult. As a result, you should consider employee training, which may require a small portion of your budget.

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2.2. Security

Legacy systems are vulnerable to cyber attacks, malware, and harmful programs. If you’d relied on a software solution for years, hackers would have had plenty of time to learn your code and identify flaws. According to a study, 60% of small businesses fail within six months due to cyberattacks. The average cost of a cyber attack on a small business is $25,612, including monetary loss and brand reputation.

Even if your solution is custom-made and you have the resources to support it, adding new fixes necessitates additional security funding. While IT security will always be a concern, many vulnerabilities can be addressed by upgrading outdated software and enterprise security protocols.

2.3. Integration and Compliance

Third-party APIs are used by modern enterprise software to add business value. Third-party services (and their APIs) can be used to track transactions, plan routes, share data, confirm users, and so on. Legacy systems, unlike modern software solutions, lack integration capabilities and necessitate a significant amount of customization and coding time to connect to third-party software.

Compliance is another reason to consider legacy software modernization, which is especially important in heavily regulated industries like healthcare, politics, and finance. For example, the General Data Protection Regulation (GDPR) has been in effect for several years, but many businesses still struggle to comply with it.

2.4. Lost Business Opportunities

Scaling or improving your IT infrastructure will always incur costs whether you invest in a new cloud-based solution to drive business growth or in the upkeep of your current legacy system to keep it running. On the other hand, investing in obsolete technologies leaves less room for innovation. You cling to outdated software, ignoring new opportunities in favor of capitalizing on new technologies and business models.

This places you in the background, giving your competitors more opportunities to outwit you. Investing in software modernization will enable you to move forward with novel digital products designed for improved client experience, improved backend maintenance, and shorter deployment times.

Learn More On: Native Vs Cross-Platform Development: Which one is better?

2.5. Organizational Agility and Efficiency

Most businesses that rely on legacy systems lack the organizational agility to meet market demands. Meanwhile, agility is at the heart of software modernization. Agile methodologies, such as Scrum, Kanban, and Lean Development, accelerate IT service delivery due to their iterative nature and lack of paperwork and control. Even though legacy system modernization is a complex process, aligning with modern IT demands is critical. Furthermore, outdated software is inefficient, resulting in lower employee productivity.

3. So, When Will You Need Legacy System Modernization?

When is it appropriate to modernize legacy systems? Unfortunately, there is no standard answer because it depends on various factors. First, you must gain a complete and fundamental understanding of your current systems, assess your business performance, and determine whether your existing technologies are sufficient to address your long-term goals.

To help you, we’ve compiled a list of five questions to ask before modernizing legacy systems:

  • Can your existing systems accept and process data from internal software and partner systems in various formats?
  • Do you need to modify integrations to connect to new applications?
  • Are you able to deal with increased data volumes from new applications quickly?
  • Can your current IT systems detect and correct data processing errors?
  • Is it more expensive to maintain outdated infrastructure than to modernize it?

If none of the answers above satisfy you, it’s time to consider legacy software modernization.

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4. Modernization of Legacy Systems: Step-by-Step

Modernization does not always necessitate a comprehensive overhaul of your IT infrastructure. However, it does necessitate an honest evaluation of where digital change is required.

Before we get into legacy software modernization options, let’s examine what research and preparation you’ll need to conduct to prepare.

4.1. Establish Your Software Modernization Objectives

Simply switching your COBOL/CICS environment to Java will not solve all of your problems. It is preferable to link modernization initiatives to your business and technology goals, such as scalability, additional features, and faster time-to-market.

Modernizing billing software and connecting it with a new e-commerce system, for example, could increase customer happiness while decreasing service costs. This is because fewer customers need to contact the company regarding billing issues.

Depending on your business, market, and goals, you can determine how legacy system modernization could affect revenue, market share, customer experience, and other factors.

4.2. Recognize the System’s Current State

The next step is to assess how well your present system is doing. This will assist you in developing an initial roadmap for modernization and prioritizing the apps that need to be updated.

Begin by inquiring about the infrastructure of your system:

  • How are resources allocated?
  • What are the chronic resource issues?

Performance:

  • How is the software now functioning?
  • How does it usually perform?
  • Is the system generating any errors?
  • Which ones are they?
  • What is the end-user experience like?

And how it will affect your business:

  • What effect does the system’s performance have on your revenue?
  • How much time do employees spend using the app?
  • What effect does the app have on conversion rates or order value?
  • Do errors or downtime affect customer service costs?

You and your team can decide on a system modernization approach once you have a complete picture of your system’s performance, UI, infrastructure issues, and codebase.

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4.3. Decide on a Modernization Strategy

It’s time to put all of your data to use and decide on a modernization strategy. Of course, if you’re working with a software development firm, they’ll evaluate your system and recommend the optimal strategy. Still, it’s a good idea to familiarize yourself with all your possibilities. These are six methods for modernizing outdated systems. However, only three rehosting, re-platforming, and refactoring involve modernization.

5. Software Modernization Strategies

Although rewriting or replacing may be the first thoughts that come to mind, legacy software modernization should be done on a case-by-case basis. As a result, when planning modernization, it is critical to examine all system nuances upfront.

The analysis must include:

  • Existing IT architecture
  • Technology
  • Functionality
  • Risks
  • Complexity
  • Cost

The final strategy for software modernization will be determined by the challenges you wish to address and business/performance objectives.

5.1. Encapsulating

Encapsulating software entails using and growing application features by enclosing their data and functions and making them available as a service through an API and encapsulating a system with third-party APIs limits system access to match the data and workflow of current systems engaging with it. You could, for example, integrate the system via an API into a general UX platform so that its information is shown in a format that consumers can easily interpret to deliver optimal UX.

Encapsulation can alleviate the short-term pain of bad UX and make a legacy system behave like a new one. The issue is that it does not solve the major problem with a legacy system: maintenance overhead.

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5.2. Rehosting

Replacing entails switching to another package solution that meets your company’s needs. It is sometimes more advantageous to switch to a different system than to upgrade the current one. You cannot utilize the present business logic when replacing, but some level of re-engineering, customization, and rewriting business logic may be required.

Still, modifying a product can be tricky and dangerous. It, like rewriting, should be considered only when sustaining an existing legacy system becomes problematic owing to staff or hardware constraints.

5.3. Replacing

This abbreviation means migrating the system to a new physical, virtual, or cloud infrastructure with no changes to the code, features, or functions. It may make sense, for example, to migrate an outdated system to a cloud or SQL-based environment.

Moving to the cloud makes the system more adaptable than on-premise hardware and increases data security, reliability, and continual updates. Moving to SQL-based x86 architecture systems results in cheaper purchase costs and less stringent cooling and space requirements.

The rehosting technique is less expensive and risky than re-engineering (which might take years to complete). However, the business logic is preserved; thus the system continues to function as before.

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5.4. Replatforming

Developers leave the software virtually unchanged, retaining functionality while adapting to a new platform. The purpose here is not to rewrite apps; we have the rebuilding technique. Instead, systems are modified so that they may run in target contexts such as cloud-based ones.

Developers convert an existing system component to a managed service (such as a database service) with no changes to the business logic. It could, for example, mean a shift away from commercial databases and toward horizontally scaled open-source data repositories and services.

5.5. Refactoring

Optimize existing backend code without affecting front-end behavior or functionality. Refactoring is used to solve technical issues and improve the features and structure of a component. Companies can maximize cloud cost efficiency by re-coding specific sections of their current system to use cloud-native features fully.

5.6. Re-Architecting

Re-architecting means completely rewriting the app’s code to migrate it to a different architecture. You can completely use the new and improved features of the existing platform by modifying the code. For example, you can transition from old monolithic architecture to new microservices architecture.

This could be a decent idea, given IDC IT predicts that by 2022, 90% of all new apps would use microservices designs. Microservices, they argue, will improve the capacity to develop, debug, update, and leverage third-party code.

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5.7. Rewriting (Rebuilding, Redesign)

Rewriting entails creating a new system from scratch that performs similar duties. It could be an excellent alternative if your clients require more than what your present system can give. When the expenses of maintaining an old system exceed the price of rebuilding it, this system modernization option makes the most sense.

For example, your team may recreate the functionality of a monolithic app as a cloud-native microservice operating in a cloud-native environment. While these methodologies differ, they all have one thing in common: they all necessitate a detailed examination of your interconnected components, systems, and applications. This is because you cannot update one legacy system component while disregarding the others.

6. The Challenges Of Legacy System Modernization

Modernizing legacy systems is a complicated process in which new complexity emerges regularly. As a result, when you decide to upgrade your software, you should consider these factors.

  • Risk Management: Before modernizing your old system, assessing all financial, security, and operational concerns is critical. However, in other circumstances, defining the criteria for making choices and reaching an agreement among stakeholders may be difficult.
  • Restrictions on Data Management: Access to existing data is essential for successful legacy system transformation. To avoid inefficient and worthless information entering a modernized system, you must clean up the data and enhance the administration rules.
  • Resistance to Business Transformation: Modernization of legacy software extends beyond IT, improving business processes and efficiency. However, if the organization rejects the changes, rebuilding operations, and retraining staff may impact overall productivity and team morale.

From Tech Consulting, End-to-End Product Development to IT Outsourcing Services! Since 2009, Savvycom has been harnessing the power of Digital Technologies that support business’ growth across the variety of industries. We can help you to build high-quality software solutions and products as well as deliver a wide range of related professional services.

Savvycom is right where you need. Contact us now for further consultation:

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How To Effectively Manage A Software Development Team

Having a happy, engaged product development team is critical to the growth and success of any software company. As a result, successfully managing software teams will directly impact business success. While there is no one way to successfully manage a team in software development – the team’s specific needs will vary depending on the stage of maturity of your business and industry – there are best practices to be inspired by, as well as common mistakes to avoid.

And if you like to know more about different models of Software Development Team, don’t worry because we have that topic already covered as well.

1. Make Inclusive Decisions About the Product Roadmap

How To Effectively Manage Software Development Team 1

Savvycom weekly brainstorming meeting

While you cannot afford to ignore business considerations, always seek the input of your technical department when brainstorming new product and feature ideas or setting time-to-market deadlines. Design discussions and whiteboarding must be integral parts of the decision-making process, and engineering teams must be involved.

Furthermore, the sales and marketing departments should collaborate closely with the engineering teams, sharing their knowledge of what customers want and where the market is headed. Everyone will be on the same page this way, and you will end up with a product that customers will love.

Don’t forget about your Product Managers. Remember that engineers and marketers can speak very different languages. As a result, you’ll need business and tech-savvy people to help bridge the gap between your development and sales teams – and that’s exactly what a great Product Manager is supposed to do. As a result, ensure that you have at least one highly skilled Product Manager driving the product roadmap in a way that benefits sales while also being realistic from an engineering standpoint.

Things to keep an eye out for:

  • The sales and marketing departments decide which new features to build and set strict — and frequently unreasonable — deadlines for the engineering team.
  • Non-functional requirements such as performance, scalability, or testing coverage are rarely considered in feature requests.
  • Developers are expected to churn out new features one after the other, with no time to discuss alternative solutions and approaches.
Learn More On: Dedicated Development Team 2022 – The Ultimate Guide

2. Clearly Define The Requirements

The first step in using a project management system to manage a team is clearly defining all work requirements. You may be able to outline expectations such as quotas and timelines in a central, easily accessible location using your project management software. This may assist employees in ensuring they meet all of the company’s expectations.

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3. Encourage Input and Discussions

It’s lovely when everyone on your team gets along and works well together; but the problem is that it’s almost… too enjoyable. As a manager, you may notice that you are sometimes surrounded by yes-men. This not only stifles healthy debate and constructive criticism but also closes the communication channel between you and your developers.

Keep an open door policy. Make it clear to everyone on the development team that you are always available in person or online to answer questions or discuss any concerns they may have. Don’t forget to actively seek their input when making critical technical decisions.

Things to keep an eye out for:

  • Middle management always seems to agree with you and does not raise concerns raised by technical teams.
  • Middle managers may take credit for good things while blaming the engineering team for mistakes and failures.

4. Assign Specific Tasks To Everyone

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A Corner Of Savvycom HeadQuarters

One advantage of using a project management system is the ability to assign tasks to everyone via the software platform. However, management can also assign tasks directly. These tasks are frequently displayed on each platform user’s dashboard, making them easily accessible to employees. It is also beneficial to give different but related responsibilities to each team member to instill a sense of teamwork.

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5. Remove Any Blame Culture

A blame culture fosters a toxic environment where your engineers avoid taking creative risks and suggesting changes for fear of getting in trouble. Teams will accept less responsibility to keep the margin of error as small as possible. As a result, innovation will stall, and your company’s competitive advantage will dwindle.

Don’t point the finger at people – and encourage everyone else in the company to do the same. Aim to turn every mistake or perceived failure into a learning opportunity and an opportunity to gain a new perspective. Organize training on how to troubleshoot common problems, and encourage your engineers and other team members to share information on mistakes they made and how they fixed them.

Last but not least, have the company’s key performance indicators (KPIs) focus on outcomes rather than outputs. This would hold the entire vertical company accountable for unfavorable results. One method is to implement an OKR system, which is used by many tech companies, including Google, Facebook, Netflix, Eventbrite, and many others.

Things to keep an eye out for:

  • When errors occur, the priority is to identify the culprit and have them correct the problem.
  • Teams tend to cover up their mistakes, fail to address problems immediately, and forget to share troubleshooting knowledge with their colleagues.

6. Keep Track Of Individual Progress

Every team member is critical to achieving the group’s overall goals. Most project management software allows managers to track the progress of their employees. This can be useful for monitoring productivity and keeping everyone on track. It’s also a convenient way to organize projects and prioritize deadlines.

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7. Avoid Micromanagement

Take a deep breath and hand over control to your developers. You hired them for a specific reason. Your role as a manager is to enable, coach, and support your software development team rather than control it. Most of the time, successful software team management necessitates delegation. Delegating responsibilities will empower and motivate your engineers to take charge and prove themselves as much as possible.

Things to keep an eye out for:

  • Managers use detailed spreadsheets that track time and other resources far too closely.
  • Engineers are viewed as resources rather than creative thinkers.
  • Managers do not trust their engineering teams and require regular updates on what everyone is doing and how much time is spent on tasks.
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8. Maintain A Healthy Balance Of Senior And Junior Developer

SVC July Thumb 5

Hiring new employees is not a bad idea, and junior developers, on the other hand, require ongoing mentoring and coaching. So, if your team includes less experienced engineers, allocate enough resources to ensure a thorough onboarding process and ongoing follow-up training.

The challenge is to strike a delicate balance between mentoring new employees and micromanaging them to death (or not investing in their professional development at all).

Once the initial onboarding and training are complete, assign tasks that instruct engineers on what to do rather than how to do it. That is not the point of managing software teams. Encourage independent research and lifelong learning, and consider implementing a mentorship program that pairs young developers with experienced engineers.

Things to keep an eye out for:

  • Too many junior developers on the team don’t seem to evolve or learn.
  • Engineers are content with relatively simple tasks that leave no room for creativity.
  • Tasks are assigned with detailed how-to instructions that discourage developers from conducting independent research and thinking critically.
  • Junior engineers have few, if any, opportunities to seek advice and mentoring from more experienced colleagues.

9. Correctly Implement Agile Culture

Agile has taken over the world. It has transformed how software companies are structured, how they develop software, and how they adapt to changing markets and customer requirements through a fast-paced continuous improvement process.

Being agile requires a mindset shift that alters how you think about software development.

Take the time to properly implement agile processes best suited to your team’s needs. Meetings should be planned and led productively. Put more emphasis on past results and always outline precisely what actions must be taken next — and by whom.

Additionally, be open to revising old practices if specific meetings or standups become obsolete. The goal is to evolve agile rather than add processes to ensure agility. A vertical agile methodology, as well as a software-centric approach, are essential.

Things to keep an eye out for:

  • Collective agreements. Ascertain that the entire team is on the same page.
  • Collaboration. Offer to assist others.
  • Trust. Be honest and raise your concerns as soon as possible without micromanagement.
  • Any failure is an opportunity to learn and grow. The retrospective is most likely the most essential aspect of agile.
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10. Make Use Of Analytics To Your Advantage

Managers can use project management software analytics for various purposes, including monitoring project progress and generating quotes for future projects. Analytics can be used to incentivize employees to meet (or even exceed) their goals. Some project management software includes a feature that ranks top employees, which can improve morale, confidence, and productivity.

From Tech Consulting, End-to-End Product Development to IT Outsourcing Services! Since 2009, Savvycom has been harnessing the power of Digital Technologies that support business’ growth across the variety of industries. We can help you to build high-quality software solutions and products as well as deliver a wide range of related professional services.

Savvycom is right where you need. Contact us now for further consultation:

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How to Optimize Your Business Instagram Account Without Using Expensive Software

If you’ve not got an Instagram business account, then it’s sad to say, you’re behind with the times! There are plenty of organizations out there that now have social media feeds in order to stay current with the times and connect with their audience over the internet.

Having an Instagram account isn’t enough though, as it takes a lot of work and effort in order to get followers and build up an engaged platform. Optimizing your account is a good way of getting it noticed but how do you do it without having to spend a lot of money on expensive software?

This guide will walk through the steps that are needed to optimize your Instagram business account and why this practice is important for your business. Hopefully, by the end of this article, you’ll have all the tools and knowledge you’ll need to make use of this popular social media platform for your business in 2022.

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1. The importance of optimizing your business Instagram

To put Instagram into perspective when it comes to other social media platforms, Instagram currently has around 200 million monthly active users. Facebook only has around 43 million per month in comparison.

Tiktok and Twitter are still two of the biggest ones for drawing in millions more active users but with 57% of Instagram users accessing the platform every day, it’s important to pay attention to its importance of it for your business.

1.1. Delivers more reach and engagement

When optimizing your account, you enable more users to see your content and to engage with it. Reach and engagement are two major influences on the success of your platform and it’s something that needs focusing solely when it comes to building your platform. 

By using the right methods to get your Instagram business account noticed, you could end up helping deliver more reach and engagement to your profile. That can hopefully convert to new followers and ultimately, conversions!

1.2. Instagram is one of the biggest platforms in social media

There are around 1 billion active users on Instagram currently, which is a lot of potential leads to take advantage of. Since its creation, there have been multiple platforms created off the back of the success it’s had, Tiktok being its main competition.

On average, people spend around 53 minutes per day on Instagram. That’s a significant amount of the person’s day and could be a great opportunity to utilize as a business.

1.3. Improves sales potential

Improving sales is one of the main reasons to optimize your social media platforms, including Instagram. With two-thirds of the total Instagram user base being 34 years or younger, it’s essential that you’re utilizing the potential buying power within this age category.

Millennials and Gen-Z generations are more likely to purchase online because they’re very much used to shopping online nowadays. Shopping on Instagram or buying products through brands they’ve seen on the platform, is something many will feel comfortable doing.

2. Five ways to optimize your business without expensive software

Now that you know the importance of optimizing your social media accounts for business, how do you go about it? Not every business has the marketing investment to spend money on expensive software. With that being said, there are lots of ways to optimize your profile without having to spend much at all.

Below, you’ll find five ways to optimize your business on Instagram without having to spend too much money on achieving the end results you’re after.

2.1. Interact with similar accounts and regram with UNUM where applicable.

When it comes to social media platforms, it’s easy to focus on your own account when a lot of reach and engagement relies on being sociable with other profiles too. As a business, it can benefit your account greatly by interacting with similar account types to your business and with those who would be most interested in your products or services.

A lot of business accounts nowadays are doing something called ‘regram’ which has been adapted to other platforms like Tiktok, which now has its own feature called ‘repost’. It’s essentially taking the post from one account and reposting it on your own. 

Many accounts have used viral news posts to piggyback off the engagement that it’s received through the original outlets. It’s something that you don’t want to do too often but it can certainly help with boosting your engagement and reach every so often.

To regram on Instagram, there’s a popular tool called UNUM that many use for this feature. They have a helpful guide on how to regram on Instagram if it’s a feature that you’ve not tried before and have very little idea of how to use.

When looking for the right profiles to interact with, use Instagram’s recommendations on the discovery page. This is a collection of profiles and content that Instagram feels you’re most likely to connect with. You can also look at accounts that use the same keywords that you’ve been using via the search bar.

2.2. Analyze any new content you create and make notes for improvement.

Part and parcel of creating content online are taking a closer look at how it performs once it’s been published. When it comes to the digital market, the trends are constantly changing and what was a popular form of posting on social media two years ago is likely to have changed greatly over the two years since. 

With that being said, every time you do post, it’s worthwhile analyzing that content to see how well it performed. Thankfully, most social media platforms, including Instagram, has its own analytical dashboard that you can use to assess each post.

This free feature means you don’t need to spend more money unless you’re looking for software and tools that have more detailed insights. With Instagram’s analytics dashboard, you get essential information like the reach the post achieved and where the audience you’ve reached is located.

For suggestions on analytics for deeper insights into your social media platforms, a good one is Sprout Social. Not only does this provide detailed analytics but it also acts as a content scheduler, making it easier and more efficient to post content daily.

2.3. Utilize your bio with the right keywords and hashtags.

Your bio is one of the first things that people see when coming onto your profile. That means you want to make everything in that top fold of the page, the most engaging and eye-catching content possible. From your picture to the information within the bio of the profile, it’s all important to make use of in order to keep the user on the page.

Take a look at your picture and if it’s enticing enough for your page and more importantly, is relevant to your business. Be sure to take a closer look at the keywords you could be using in your bio and find keywords that are more relevant to your business branding.

Make use of any links you can add to this section too, as well as any hashtags that you might deem relatable to your brand. It all helps in getting your profile noticed and for it to show up on your algorithm more so. 

2.4. Post consistently and know the right times to post during the day.

When it comes to posting the content, a lot of it can depend on when you post. Thankfully, we have a lot of automation at our fingertips, meaning you can post content without having to be at your desk to press publish.

Platforms like Later are a great tool to use when you need to pre-schedule content ahead of time. To know about the best time to post, it’s important to spend some time monitoring and tracking your own content via Instagram analytics.

While there are generic times when you should post online, these timings aren’t really specific to your audience’s geographic locations and general viewing habits when it comes to going on the platform. So an article might suggest the most popular times to post are at 4 pm on a Monday afternoon but your audience might not even be on the platform at that point.

It’s worth analyzing your previous posts and when you posted them to calculate the best time from the top 5 posts within the last week or month.

2.5. Engage with your comments and follow back where you can.

Comments that you receive on your posts should be engaged with as quickly as possible. As a business, you want to interact with your customers because it helps to build a relationship between you and that individual. If you’re not responding back, then the user is less likely to return to your profile to interact.

To engage further, it’s good to follow back accounts where you can. Don’t get caught up in needing to show you have fewer people than you follow versus the number of people who follow you. If they’re an account that’s engaged with your profile and does so on a regular occasion, follow them back!

Utilize Instagram for your business in 2022

If you’ve not already got an Instagram business account, then now is better late than never to start one. Look at how you can take your current business account and elevate it to new heights with the right strategy and tips.

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Top 10 Reasons Why You Should Update Your Website Now

Simply having a Website is not enough! It needs to look good and present information in a clear, accessible way. More importantly, your website needs to be able to create a solid first impression and make your users feel like they’ve found “The right place to be.” Otherwise, you’re competing for the same audience’s attention alongside another few hundred businesses. And we all know clearly that it’s an exhausting game of cat and mouse.

In this article, we go over all the reasons why you should update your website on a regular basis. At first glance, it might not seem like a big issue: For example, your website was built around 2015 to 2016. And you’re constantly updating your product listings; isn’t that enough for the time being?

Well, the short answer would be “No.” Not in today’s highly competitive online market where everything goes the digital route. Whether you have a big corporate website or a blog for your personal brand, to stay competitive, your site needs to keep up with the latest trends in terms of both looks and functionality.

In short, the importance of keeping a website up to date is this: With the majority of people spending more and more time online, regular well-executed updates can help your business grow and lift it to the top; a lack of updates, consequently, can bring you down.

1. Outdated Theme and Technologies

Nowadays, technology is a rapidly developing and constantly changing field. Web standards shift yearly, dictating new tools and technologies for building a good website. What was trendy yesterday may not be next week.

The goal of any new tech stack for building a website is to make websites better, faster, simpler, lighter, and more secure. And suppose you upgrade your website to adopt these new technologies. In that case, you’ll be sure to provide your users with the best possible service and user experience that result in a good reputation and profits.

The bottom line here if it’s been a while since you’ve built your site, it might be the time to start looking for a new website design and a more modern template that is accompanied with the latest technologies.

Learn More On: Dedicated Development Team 2022 – The Ultimate Guide

2. It Doesn’t Reflect Your Brand

Why Update Website 4

This one might seem obvious, but after many years of working with multiple clients, we still feel compelled to point this out. If you make only minimal changes to your brand, you will either need to update your website or add a new section to reflect them. This will help you, among other things, to attract your visitors’ attention to these changes no matter big or small.

The dial is turned to eleven when you’re introducing major changes to your business strategy. Your website is ultimately the face of your brand and the first thing potential customers will notice about you and your business. So, it’s vital for this face to always be in sync with your business and send out a stunning first impression to all users.

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3. You’re Not Attracting The Right Clients

Design trends change a lot more than you can imagine, and while there’s a certain “Je ne sais quoi” to appear old-school in some niches, being old and outdated isn’t the same as being old-school or going retro. If you don’t keep your eye on your design, you’ll start losing customers and stop attracting new ones as time progresses.

On the other hand, if you redesign a website for your business from time to time, especially when the current trends are relevant to your business, let’s just say your are giving your website a new decoration every christmas, halloween, etc. You are sure to pull in new customers even those who were “just passing by.”

With that said, perfect design aren’t only about color themes and shapes. Although global preferences change in these directions as well, website design is about so much more. For example, in recent years, the designers at Savvycom have been heading towards the uncluttering route, reflected in our own website designs for the clients:

  • Cleaner and more straightforward websites that work seamlessly between all devices and screens are all the rage right now.
  • Motion UI is also gaining more and more traction.
  • Ensure all your content is consistent, including colors, fonts, and icons.
Learn More On: Website Vs. Web Application: Which One Is Better?

4. Improve Loading Speed

“Time is of the essence.” I guess by now, everyone understands what that means. No one will stay or have enough patience to remain on a website that takes ages to lead. In fact, slow loading speed is the number one contributing factor that would result in a high bounce rate.

Many things affect page loading speed. One of them is, of course, the way the page is coded, to be more specific: heavy, unoptimized images, underpowered hosting, and even an old, poorly performing theme. Other causes include cluttered UIs, and an overabundance of unnecessary or unoptimized links can also be a nuisance if left unchecked. If you check out the latest trends in web development technology, you’ll see that a great deal of them are aimed at making pages load faster. Website updates that employ new technologies can lower your website’s bounce rate and improve your SEO ranking.

Aim for a loading time under 4 seconds. If you’re unsure how quickly your site loads, use tools like Pingdom or GTmetrix, or the more popular Page Speed Insight to check how long it takes for your site to load and which files or elements on the site are the troublemakers. Poor testing results mean you will have some work to do in order to improve performance.

5. Security

It’s all about data safety nowadays. Users’ personal and financial information is often digitalized and stored on website servers. For example, your medical history is likely stored on the servers of your healthcare provider. Outdated security measures will more than often be under threat by hackers. That’s why Blockchain Technology is all the rage these day, since your information is yours and yours alone.

Moreover, all the user data contained in it will be compromised. They can even be stolen if you don’t keep up with the newest means of data protection. Regularly updating your website and content management system (CMS) is necessary. If your website uses custom-built security, see that it’s compliant with the latest standards on the market.

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6. Flexibility & Mobile Responsive

Why Update Website 1

If your website doesn’t have a mobile version or isn’t mobile responsive, you can just throw it right away and start making a new one. According to Statista, in 2021, Mobile accounts for approximately half of web traffic worldwide. In the second quarter of 2022, mobile devices (excluding tablets) generated 58.99 percent of global website traffic, consistently hovering around the 50 percent mark since the beginning of 2017 before permanently surpassing it in 2020.

Granted, in some countries, this number will be lower. But it will be much higher in others, for example, developed countries. This trend has led to what we now call mobile-first website development. As the name suggests, it’s when websites are created for Mobile initially and with the User Experience optimized for Mobile Users and are later adopted to desktop browsers.

Even if you have a separate mobile app, your website needs to adapt to mobile screens; otherwise, you face the fact of losing potential customers. If your business has been around for some time and your website is several years old, be expect to optimize it for Mobile ASAP. Since old technology didn’t allow for mobile optimization, old sites may be displayed incorrectly on mobile devices with a variety of screen sizes and resolutions.

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7. Improve Your Search Engine Rankings (SEO)

Let’s start with the basics. Do you have a blog? Well, you should, as it’s a powerful marketing tool for SEO to drive more traffic and users to your website through keywords, internal links, and backlinks.

Google’s search engines or any other search engines love good, updated content. Every time you make an update to your site, Google and other search engines crawl and index your pages. Thus your site ranking gets recalculated. If you keep your content updated and of good quality that is made for SEO purposes, you increase your chances of getting noticed on Search Result pages. Pair that with a charming, good-looking website, and you’re guaranteed more attention.

But then again, when should you update your websites for SEO? Well, major changes to Google’s search engine algorithms happen approximately every half a year, so you can start with tracking those. But smaller changes to Google’s algorithms can happen at any time. Sometimes, we see iterations every couple of weeks; other times, there are several months of calmness before the storm.

Changes in search algorithms can affect your website’s ranking in search results, so it’s important to refresh your website regularly if you want to rank higher than your competitors. And it’s challenging to comply with all the new demands by search engines if you’re using older technologies.

Why Update Website 2

So, what about the actual content? How often should you update content on your website? Well, depending on your business type, the answer will be slightly different. However, most search engines rank frequently updated sites higher than those that only produce 1 or 2 articles per month.

At the same time, when you think about the importance of updating website content, it’s essential to consider the quality of content and your SEO strategy. Regularly updated but poor content will result in the fastest downfall, both with the visitors and with search engines – for example, Google’s Panda algorithm can lower the rankings of websites in search results for keyword stuffing (overloading text with keywords that lack proper context) and for low-quality or repeated content. There is no saying that you won’t be penalized for using tricks which are often called “Black hat” in SEO.

Google’s algorithms have been particularly demanding about the quality of content. Enough so that the company has created principles for websites to comply with if they want to keep high rankings in search results:

  • Beneficial purpose – Websites should be created with users’ interests in mind.
  • E-A-T (Expertise, Authoritativeness, Trustworthiness) – Websites should be trustworthy, the content and site itself should present relevant expertise. If there’s anything that seems too sketchy or potentially harmful, Google will lower the site’s ranking.
  • YMYL (Your Money or Your Life) – Content that touches upon information which can impact big decisions among readers (news, medical and financial advice, legal advice, etc.) must be written by professionals within the given field.

8. Incorporate Cool Apps & Integrations

There is an abundance of plugins and third-party web apps that can be integrated into a website today to enhance its performance or to better engage with the users. For example, it is always beneficial to add more pop up and call-to-action at the right time and the right place that would increase your chance of a successful conversion. And one of the major reasons to redesign your website is to add such plugins. We have listed a few examples of possible integrations for your outdated or future modern website:

  • Social media
  • Google Analytics
  • Banners
  • Payment gateways
  • Reservation/booking systems
  • Ecommerce plugins
  • Content management systems
  • Photo Editing App

Adding plugins also sometimes means updating your code, design, and technologies to make the website work seamlessly. It does sound like a lot of work, right? But a necessary step if you wish to stay ahead of your competitors (or at the very least not lag behind anyone).

Learn More On: The Essential Guide To Software Development Services

9. Maintain a Favorable Bounce Rate

This is extremely important. Just imagine! You’ve been pouring your heart and time into creating meaningful content for SEO and marketing that brings a lot of traffic to your website. Yet the second they access your homepage (or any other page), they bounce right off of it – then you have a major problem of losing leads and potential clients.

A high bounce rate indicates that you’re doing something wrong, either with content, the navigation of your website which is also the tenth reason on our list, or overall look and feel on your site. On average, a bounce rate between 40 – 70% is considered OK (keep in mind that this varies depending on your industry).

10. Website Ease of Use

Why Update Website 3

Usability, or User Experience, is the art of making your website simple, user-friendly, and above all, easy to use. Understanding your customer’s online behavior gives you insight into what works and doesn’t.

No one would want to spend time on a website that takes ages to learn how to use. Make it simple and effortless for your users so they will stay; make it difficult, and they will leave at first sight of something hard. Some of the most basic and proven usability tips include proper use of taglines, intuitive navigation, and concise content, and strategic use of visuals.

  • Avoid confusing features or functionality.
  • Do links and buttons appear clickable, as they should?
  • Does the website flow logically?
  • Is it abundantly clear where important information can be found? If not, your website has not been designed for usability.

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Major Signs That You Need To Update Website Now

With all of that said and done, how do you really know that it’s time to update your site? It’s not like every website owner, including yourself, is well-versed in design trends and understands in-depth user flow and behavior; most are already busy leading a business and don’t have time or sufficient knowledge to follow the technology curve.

Luckily, there are a few small indicators to evaluate a site’s performance. Here’s a list of parameters that might show you it’s time to find a trusted Web Development Company to update your website. You can check these parameters using Google Analytics, Page Speed Insights, or any 3rd party services. Keep in mind that you need to check them regularly to keep your website alive and kicking.

Measurable Signs

  1. Bounce rate – The bounce rate is the percentage of people who see a single page of your website and then close the tab. Too high a bounce rate means your UI/UX and content are going to need a makeover as soon as possible.
  2. Page loading speed – If the pages on your website take too long to load, users will go look for what they need elsewhere. People often have neither the time nor the patience to wait around when there are a plethora of choices out there. However, there are different ways to measure loading speed and many services that can improve that.
  3. Time On-Site – The amount of time users spend on your site indicates the quality of your UX design and content. The optimal on-site time depends on the particulars of your website. Considering time on-site as complementary to the bounce rate is generally recommended.
  4. Leads and conversions – Well, if you are running a business already, then these terms shouldn’t sound strange to you anymore. Leads are your potential customers, and conversions are the numbers that represent the leads that have completed the desired action (e.g., submit their email through a contact form). If you’ve seen a severe drop in either leads or conversions, it’s a sign that people aren’t finding what they’re looking for on your website or simply are lost on the website. This can be due to old content or your site being difficult to navigate. Either way, it’s time you freshened it up.

Unmeasurable Signs

Moving on to a list of unmeasurable things that indicate you should update your website according to our expert’s advice at Savvycom:

  • Your website is simply too old – You should update your website every few years. For example, 05 years seems to be the ideal choice for most businesses. UI/UX, technology, and content are also on the list of things you need to keep fresh, even if you don’t have many competitors.
  • Having no mobile version and/or your website isn’t responsive.
  • Your website still uses HTTP – All reputable websites have already moved to HTTPS, the secure version of the standard HTTP protocol. It’s essential to use HTTPS if your website deals with any kind of sensitive data.
  • Making changes is challenging – These days, websites are built to make updating content more effortless than before; modern platforms are built to be flexible using the simple drag and drop method. So that people with little to no coding knowledge can create the perfect website for their businesses. If making even the slightest update takes time and effort or even requires contacting a third-party vendor, it’s a clear sign you need to reconsider things.

From Tech Consulting, End-to-End Product Development to IT Outsourcing Services! Since 2009, Savvycom has been harnessing the power of Digital Technologies that support business’ growth across the variety of industries. We can help you to build high-quality software solutions and products as well as deliver a wide range of related professional services.

Savvycom is right where you need. Contact us now for further consultation:

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Experts say that 2 to 3 years is the maximum lifetime for a website in terms of design. It will face the danger of falling into oblivion if you stop updating completely. Using new technologies can also bring many benefits to your website regarding features, speed and security, help you attract new customers, and eventually increase your profits.

The answer to this question depends on what type of content your website is currently providing. If we’re talking about blog-like businesses, we recommend updating web content at least once or twice every few days. You will also need to keep track of outdated content and either remove or update & upgrade it so that it can stay relevant.

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Savvycom and Insider to Unlock the Full Story of APAC Enterprises’ Customer Data

SVC Insider Signing Ceremony 2

HANOI, Vietnam, Aug. 2, 2022 Savvycom, Vietnam’s leading digital transformation and software development company, and Insider, a Unicorn Martech platform for individualized customer experiences, inked a strategic partnership combining Savvycom’s in-depth technological knowledge in fintech, healthcare, and e-commerce with Insider’s world-class customer analytics solutions to accelerate APAC enterprises’ top-line growth. 

This strategic partnership between two tech-driven organizations is expected to open up opportunities for integration across platforms, not only to enable business growth through understanding customer data but also to increase operating margin and create agility and adaptability, particularly for the APAC region in various digital-pioneer industries such as fintech, healthcare and e-commerce. 

With more than 70% of customer interactions digitalized, APAC organizations are under increased pressure to transform rapidly. The Thailand Digital Transformation Survey Report 2022 pointed out that successful companies will avoid returning to normalcy by permanently shifting their mindset and ways of working.  

Insider and its comprehensive platform plays a vital role in managing data and optimizing user experiences with updated technologies, such as real-time 1:1 personalization with users, automated AI/ML technology to help understand, 360-degree user profile data, forecast and build omni-channel customer journey. These innovations assist businesses in conversion rates optimization and engagement for sustainable growth. 

Meanwhile, Savvycom’s deep expertise in technology consulting and implementation, acquired through an extensive range of service delivery for large regional enterprises including SCG (Thailand), CLP (Singapore), CPR Vision (Hongkong), and VinGroup (Vietnam), is taking advantage of its digital core strengths.  The company focuses on digitizing processes and supporting cloud-based infrastructure transitions to match business needs and attributes to improve business operations through efficient and accurate decision-making. 

SVC Insider Signing Ceremony 1

Van Dang, CEO of Savvycom said, “Digital technologies and a data-centric mindset have unlocked significant opportunities for healthcare and financial services to drive new operating models centered on engaging experiences. As global and local enterprises seek to transform their businesses digitally, we bring them optimal and scalable solutions with our expertise and profound understanding of data from the unicorn start-up Insider.” 

“The technological unity between Insider and Savvycom provides a wide 360-degree view of users and personalized user experiences across multiple platforms,” added Insider’s SEA Regional Director, Jack Nguyen. “This partnership will help Insider go above and beyond its standard capability, building on an already impressive résumé of over 100 leading enterprises in Vietnam and over 800 around the globe, while assisting enterprises in capturing the latest and greatest trends in tech, getting one step closer to sustainable growth.” 

As a showcase of commitment, Savvycom and Insider will be hosting a series of seminars and workshops to enhance digital work in five areas, including ecosystem, organization, team, leaders, and individuals. The cooperation represents a significant step forward, empowering both companies to better resolve the market’s needs.

You are more than welcome to contact our Partnership Manager for a free consultation.

About Savvycom 

Savvycom is one of Vietnam’s leading digital technology companies, providing digital transformation consulting services and software solutions in finance, healthcare, and retail for domestic and international businesses. Headquartered in Hanoi with three representative offices in Ho Chi Minh City, California, and Sydney, the company’s mission is to bring innovative technology into life by leveraging the engineering workforce. 

About Insider 

Insider is a Customer Data & Experience Platform (CDxP) leveraging on its predictive proficiency in segmenting customers using AI Technology. Marketers could quickly gain access to and make use of the CDxP to process and transfer customized eser experiences across multiple channels.

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