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Telemedicine App Development: Features, Costs and Process

The pandemic of COVID-19 has accelerated digital health. As a result, healthcare organizations that want to provide healthcare services for patients from a distance are now focusing on Telemedicine App Development.

According to Statista, the worldwide telemedicine market will be worth $559.52 billion by 2027. As a result, healthcare will unavoidably move online. But what are the advantages of Telemedicine for businesses?

Telemedicine allows doctors and patients to simplify the consultation process and stay in touch at all times. Doctors with private practices no longer need to rent office space, and hospitals can lower readmission rates. Furthermore, each healthcare provider gains a new and robust channel through which to distribute their services. Continue reading to understand how to create a telemedicine app, as well as its pricing and features.

To summarize, the cost of developing a telemedicine app ranges from $20,000 to $250,000. The average cost of developing various types of telehealth apps is:

  • Store-and-forward costs around $20,000 – $40,000 
  • Remote monitoring costs between $25,000 and $100,000 or more.
    • Real-time interactive costs $35,000 – $75,000+

The figures are estimates; the ultimate cost will be determined by the telehealth app’s specifications and functionality.

1. What is Telemedicine?

WHO describes Telemedicine as the “delivery of health care services, where a distance separates patients and providers”. In short, Telemedicine solutions involve using communications technology to link healthcare providers to their patients and each other over great distances. Telemedicine manifests in several ways, all of them centered around data transfer and communications. For example, if your practice consults patients over the phone, you’re already practicing Telemedicine.

In the times of the COVID-19 global pandemic, Telemedicine Software Development became even more relevant and started transforming healthcare to the next stage. The main goal of Telemedicine is to provide patients with quality, cost-effective health services wherever they are. It is precious in remote areas, vulnerable groups, and aging populations.

2. So, How Do Telemedicine Apps Work?

Telemedicine App Development 1

Patients and doctors must have three items to use Telehealth or Telemedicine App:

  • Camera
  • Microphone
  • Custom software

The software is in charge of linking doctors with patients and storing EHRs. The camera and microphone are used to inspect patients and for voice communication. However, there are various types of telemedicine app development solutions.

Let’s go over the following:

  • Video Conference Online – The most often used sort of telehealth app. It allows clinicians to evaluate patients using their devices’ cameras. Sometimes patients already know what is causing their symptoms and only require confirmation of the diagnosis. Patients can make an online appointment with a doctor on their app.
  • Treatment Suggestions – This category includes patients who already have a treatment plan. Users can SMS their doctors questions about their treatment, such as a medicine schedule. Because text messages do not distract doctors from other clients, they are prioritized. These apps frequently contain a voice call capability for more important questions.
  • Prescription Administration – This type enables patients to obtain medication prescriptions online. The technologies that power telehealth apps save users’ EHRs, allowing clinicians to make prescription decisions based on their medical history. Users merely need to apply for a recipe and wait for this appliance to be submitted. They can then bring a printed prescription to the drugstore or just present it on their gadgets.
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3. Types of Telemedicine Applications

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Up to today, there are 07 major types of Telemedicine applications, each of which comes to solve a specific problem for remote patients:

3.1. Telemedicine Networks

Depending on the economic resources available and the needs of the medical professionals involved, there are different ways to distribute medical data. In the US, many hospitals and clinics use dedicated networks to share information. These can be routed over the Internet or use dedicated data lines. There are hundreds of such networks operating in the US today, linking thousands of healthcare facilities.

3.2. Real-time Telemedicine

Real-time Telemedicine, a.k.a live Telemedicine, makes it easy to do a doctor-patient visit anytime, anywhere. Live Telemedicine includes any two-way communications – including video conferencing and phone consultations that let providers and patients communicate in real-time. Assessments of medical history, basic visual examinations, psychiatric evaluations, and even ophthalmic tests can all be done via real-time Telemedicine.

3.3. “Store-and-Forward” Practices

Store-and-forward Telemedicine makes patient records and medical data more accessible across long distances. All sorts of useful medical data (e.g. medical imaging, test results, bio-signals) can be acquired and transmitted across vast distances. The biggest advantage of this type of Telemedicine is that it doesn’t require the simultaneous attention of the delivering and receiving parties. A field technician, caregiver, or specialist can collect the necessary data, upload it, and leave it for a detailed inspection by another provider at a later time.

3.4. Remote Patient Monitoring

Another type of Telemedicine is called remote patient monitoring. Remote patient monitoring allows healthcare providers to monitor patients’ health data from afar, usually while the patient is at their own home. RPM in a Telemedicine App can significantly cut down on the time a patient needs to spend in the hospital, instead letting them recover under monitoring at home.

3.5. Consultation Between Specialists and Primary Caregivers

Telemedicine can improve communication between the members of a medical team. A primary physician can get greater access to a wide range of specialists without requiring any travel. Secure video conferencing platforms make it easy for different professionals to collaborate productively on a given case, with or without the presence of the patient in the communications loop. 

3.6. Medical Imaging

Radiology and other diagnostic specialties deserve special attention in any discussion of Telemedicine. Modern technology has vastly accelerated the rate at which x-rays, CT scans, and other important images are distributed from one medical professional to another. Broadband transmission speeds allow these images to be sent from their point of capture to the physicians and specialists who need them almost instantaneously. 

3.7. Reaching Out To Patients

Thanks to Telemedicine, healthcare professionals have multiple ways to interact with patients in their own homes. Web-based services, such as patient portals, allow providers to share basic information and answer simple questions. More robust connections can let professionals gather data from medical equipment in the home such as pacemakers, fetal heart monitors, and pulmonary systems. Patient portals can be used to recommend health-focused mobile apps or educational materials, such as articles and videos. Patients may even connect with physicians in virtual visits, face-to-face, from their own homes.

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4. Why Build a Telemedicine App?

Telemedicine App Development 5

We now understand the concept of Telemedicine App Development. What, however, are the advantages of this software for both patients and businesses? Let us focus on each of them individually.

4.1. Healthcare Cost Savings

Businesses that use remote healthcare services do not need to rent office space. As a result, more self-employed and experienced doctors will be able to offer their services. They previously worked for a corporation, but telemedicine app features allow them to become self-sufficient and deliver services independently.

Telemedicine app development can assist more than only self-employed doctors. Clinics get increased consumer flow due to patients not having to wait in lines, and the total consultation procedure becomes speedier. As a result, hospitals may generate more revenue in less time. Furthermore, the study found that telehealth apps lowered typical maintenance expenses by 94%.

4.2. Treatment that saves time

Some doctors work in a traditional hospital, while others may be on leave. A sophisticated health screening could take weeks and hours of commute time; however, not with Telemedicine. A person’s time spent seeking health care through telemedicine apps was cut by 56%.

How do you create a telemedicine platform that saves your customers time? Allow consumers to arrange a doctor’s appointment at a convenient time without leaving their homes. The consultation begins on time, so you can schedule multiple meetings in a sequence.

4.3. Improved Access to Healthcare

According to the NRHA, there is a scarcity of healthcare workers. Telehealth apps can be extremely beneficial to folks who live in remote, rural places. If there are no nearby healthcare facilities, having an app and a cellphone network or WiFi is sufficient. Furthermore, citizens from low-income countries can seek counsel from international physicians. In middle-income countries, for example, approximately 75% of patients with mental problems do not obtain treatment. By giving 24/7 online help via cell phones, mental health app development makes it more manageable and effective.

4.5. Doctors’ Effective Time Management

According to studies, approximately 15% of physicians suffer from burnout and depression. Both self-employed doctors and hospital and clinic personnel can successfully manage their time. Doctors will not miss any appointments thanks to the in-app schedule and push reminders.

Companies may sync CRMs with the software while developing telemedicine apps. This telemedicine software feature extends the usefulness of both administrative personnel and clinicians. Administration can monitor the doctors’ workload to ensure a healthy work-life balance, and doctors can request sick days and shift changes through the app.

4.6. EHR Access Made Simple

Telehealth software stores EHRs (electronic health records) so that doctors can access them whenever they want. A centralized location for a patient’s clinical records saves the doctor time. Patients can also be kept up to date on EHR changes. The only issue is security. Leaks of medical records are unacceptable, and a single error can result in massive fines. We’ll get to the safety concerns later. According to, 75% of doctors believe their EHR helps them boost patient engagement by providing better patient care and reducing medication errors.

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5. Telemedicine App Development Core Features

Telemedicine App Development 2

How do you build a telemedicine platform? You must create a feature list and select tools for telemedicine software development. Any telehealth app should include both a physician and a patient interface. Their feature sets will differ depending on their roles.

5.1. Telemedicine App Features for Patients

Registration, video/voice calls, uploading EHRs, and other functions should be available on the patient side.

  • Registration

First and foremost, there is the sign-in option. Because telemedicine apps hold a lot of personal data, such as EHR, a personal account is essential. Furthermore, it is more convenient to manage appointment schedules in-app rather than remembering them. Patients can sign in using their email address or third-party solutions such as Facebook Login and Google Sign-In. Personal accounts, on the other hand, must be secured, therefore use two-step authentication by SMS or email.

  • Profile Administration

Following registration, a user must create a personal profile. It contains general personal information such as name, gender, and age. The user’s EHR is the most essential piece of information in a profile. Doctors can use it to analyze patients’ health problems and review their previous treatment histories. Keep in mind that this information is confidential and should only be available to doctors and the owner. HIPAA standards restrict unauthorized third-party access to EHR, so take this carefully.

  • Filters and Search

Patients will be able to find the proper providers thanks to search algorithms. Users can search by medical specialty, proximity, language, rating, and other criteria using filters.

  • Conferencing via video

A critical component in the creation of telemedicine apps. The video should be transmitted in the finest quality possible so that the doctor can see any potential traumas or symptoms. The audio should be loud and clear as well. Because each user has a unique internet connection, your software must automatically adapt the video quality to avoid buffering. However, you must maximize the real-time connection as much as feasible. Streaming protocols such as RTMP (Real-Time Messaging Protocol) and WebRTC (Web Real-Time Communication) are excellent examples of telemedicine technology for developing a video conversation.

  • Text Messaging

When video calls are not required, customers can send text messages to physicians. Because text messages do not require a separate consultation, this is an option for resolving small difficulties. Video calls can divert the doctor’s attention away from other patients, whereas text messages can be answered in free time. Attaching photographs and files is a fantastic addition to text conversation. Twilio is a platform for creating live conversations for applications in terms of tools. Twilio has recently become a HIPAA-compliant platform, making it suitable for telemedicine app development.

  • Calendar

The in-app calendar allows patients to track and organize doctor visits. If users need to postpone the consultation, they can do so directly in the calendar while waiting for the doctor’s approval. The Google Calendar API can be used to sync the schedule with Google Calendars. As a result, users will receive notifications from Google Calendar and be able to view the given dates via a widget.

  • Payment Details

A critical component in the development of any telemedicine app. You have the option of using a custom payment provider or a third-party system. In any case, keep security in mind. Before utilizing third-party services, you must undertake research and select a reputable provider. When developing your own payment system, adhere to all current data regulations and security protocols.

Stripe, Braintree, and PayPal are the most popular payment gateways for telemedicine app development options on the market. They enable fast transactions and safe payments. Third-party fees, on the other hand, are the tipping point.

Third-party solutions can typically suit all business requirements. If you want to construct a custom payment system, you need to employ a competent software development company.

  • Rating Systems

Rating systems, reviews, and grades will assist patients in locating a reputable physician. You can create a one-to-five scale similar to Uber. Users can rate the doctor and provide a brief note after their appointment. The client’s health is the first goal of telehealth service, so consider the consequences of unethical doctors. Again, you can take Uber’s lead. If the doctor receives a three or lower, they are asked to improve the quality of their service. If nothing changes after a certain amount of time, the account is blocked.

Customers can also receive grades. If a patient was scheduled for an appointment and does not show up, the doctor may give them one for wasting their time.

  • Notifications

If you’ve opted to abandon Google Calendar sync, you must create notifications for your app. They’ll remind users about appointments and keep your app up to date. Firebase Cloud Messaging is a technology that allows you to deliver notifications from your server to the devices of your customers.

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5.2. Telemedicine App Features for Doctors

Some telemedicine app functionalities are also available on the doctor’s side. Some are comparable to the patient’s side, while others are not.

  • Doctor Profile

Doctors must specify their expertise, medical competence, experience, and other information here. The more information doctors reveal about themselves, the more credible they seem in the eyes of their patients.

  • Calendar Administration

You can offer the doctor an admin role in the patient’s calendar using telehealth technology tools. This makes it easy for doctors to fit the appointment into their calendars. Plus, the client will have one less problem to deal with. If a patient needs to reschedule a consultation, they can submit a request to their doctor.

  • Examining EHRs

Doctors, unlike patients, should be able to look at their patients’ EHRs. Make certain that doctors are unable to download EHRs from your database. If they misplace the phone containing this critical information, both of you will be punished.

  • Communication

Telehealth app development necessitates two-way contact between the patient and the doctor. Doctors should be able to text patients to inquire about their therapy and overall health. If a patient requires a scheduled physical examination, the physician should be allowed to schedule visits independently of the client.

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6. Technologies Used in Telemedicine / Telehealth App Development

As can be seen, there are numerous telemedicine app functionalities to be developed. But what is the technology underlying telehealth, and how can you improve your app? The bulk of current development trends can be useful during the building of telehealth apps. Artificial intelligence, the Internet of Things, cloud computing, and other technologies can be applied to your project. Let’s take a quick look at these usage cases.

6.1. Artificial Intelligence (AI)

Chatbots are the most promising AI application in Telemedicine. Doctors are obviously not always available. A simple FAQ chatbot can answer users’ questions regarding the doctor’s availability, competence, and other topics. Chatbots can even book a consultation for a patient who doesn’t have any explicit requirements. Chatbots cannot, of course, prescribe medications or create treatment plans, but they can automate some mundane operations and streamline the doctor’s workflow.

6.2. IoT

Another example of telehealth technology is the Internet of Things. Doctors can monitor a patient’s condition and receive emergency notifications using wearables. Fitness trackers, stress meters, scales, and other devices enable clinicians to collect patient health statistics and change treatment programs based on the data. Smart medicine dispensers enable doctors to schedule pills without consulting the patient. When it’s time to take pills, a dispenser will send notifications to the user’s phone.

6.3. Cloud storage

When it comes to storing all of the collected data, you have two options: cloud vs. on-premise. With an on-premise solution, you must rent a server room, purchase gear, and construct a fault-tolerant network. Eventually, you will have storage that you can manipulate and scale as needed. However, the costs are far higher than they would be with cloud storage.

A gigabit of storage with Amazon S3 costs $0,022 per month. Even if the cost varies depending on your location and the amount of space you require, it is still substantially less expensive than renting and operating your own servers. Furthermore, you do not have to create a security system from the start. Everything was created by Amazon for you.

6.4. Blockchain

Patients and doctors can communicate data in a safe encrypted way thanks to blockchain technology. Given the sensitivity of the data, blockchain becomes a solution to the question of how to make telemedicine software more secure. Healthcare professionals are actively focusing on health information exchanges over distributed networks in order to seamlessly transfer patient data.

6.5. Big Data

A vast volume of data is generated and processed by healthcare organizations. Big data allows healthcare facilities to collect and analyze EHRs (electronic healthcare records). The information acquired can be utilized to improve patient care, give more accurate diagnoses, conduct medical research, and lower healthcare expenditures. Furthermore, Big Data analytics tools can be used to determine the correct dose of medications and develop unique treatment regimens for remote patients.

6.6. Deep Learning

Deep Learning integration helps the telemedicine software to get insights from enormous amounts of medical data. This technology aids decision-making and enables healthcare providers to make more accurate forecasts about their patient’s well-being.

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7. Telemedicine App Development Cost

The cost of developing a telemedicine app is between $75,000 and $250,000. The cost is determined by several aspects, including the type of application, its complexity, the type of team, its technical level, and its location.

We’ll examine three pricing options based on the type of application, team type, and team location. As an example, consider the cost of developing an MVP that requires 1,500 development hours.

7.1. Telemedicine App Development Cost by Team

Development Team Average Cost in $
In House Team 170,000
Nearshore & Onshore Development Companies (US) 250,000
Freelancers 40,000
Offshore Outsourcing Companies (Vietnam) 20,000 – 75,000

We’ll look at the most common forms of teams, presuming the telemedicine app development project is completed entirely under one roof.

7.2. Telemedicine App Development Cost by Location

Location Average Cost in $
Australia 150,000
The USA 250,000
The UK 180,000
Western EU 160,000
Eastern EU 75,000
Southeast Asia 20,000

We investigate the most appropriate regions for founding startups or outsourcing app development.

7.3. Telemedicine App Development Cost by Type

Type of Telemedicine / Telehealth App Average Cost in $
Store-and-forward 20,000 – 40,000
Remote Monitoring 25,000 – 100,000
Real-Time Interactive 35,000 – 75,000

Asynchronous (or store-and-forward), remote (or passive), and real-time (or interactive) are the three most common forms of telemedicine software. Let’s use them as a starting point to estimate how much it would cost to create various types of telemedicine apps.

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8. Monetization Strategies for Telehealth Apps

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Insufficient funding will ensure the short lifespan of any app. The most effective methods of making money off of creating telemedicine apps need to be discussed.

8.1. Freemium

Using a freemium model, the business provides some of its most fundamental offerings at no cost to users. However, a paid membership unlocks the app’s full potential. Customers who paid for the premium version effectively subsidize those who utilize the free version. The more people who utilize the free version, the more people will eventually sign up to pay for it.

When it comes to health and fitness apps, Fitbit is an excellent example because it provides a free version of its software. Even though it isn’t technically medical software, this app’s premium membership does offer helpful information on fitness and health.

8.2. Subscription

Payments to the app’s developer can be expected on a regular schedule, such as monthly, using a subscription business model. In this arrangement, consumers must pay for access to the app whether or not they use it. serves as an excellent case study for how to implement a subscription business in a telemedicine app. You might follow the lead of and just charge medical facilities for your services. Alternatively, you might require fees from both doctors and patients.

8.3. Fees

This is by far the most common and lucrative way to monetize a telemedicine app. After each patient-to-doctor transaction, the app will take a cut. This business strategy helped Teladoc become the telemedicine industry leader in terms of cost. The services provided by Teladoc, a business-to-business software, are purchased by companies on behalf of their employees. Teladoc, therefore, charges companies for collaborating with their staff in addition to transaction fees.

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9. Step-by-Step on How to Make a Telemedicine App

A telemedicine app for your company is the next logical step. Because of the direct impact on people’s health, developing this kind of app comes with a heavy burden of responsibility and calls for some forethought. We’ve broken this down into manageable chunks and will now go over each component individually.

Step 01: Pick Your Device or OS

Careful investigation will reveal which distribution channels are best for your product. Therefore, if your target market is Android-centric, you can release a Minimum Viable Product (MVP) there first and worry about iOS later. Having your app available on both platforms is a best practice. Reaching twice as many people will cost you twice as much as a single-platform project, but it will be worth it.

Step 02: Choose Your Design

Despite having a great idea for an app, many startups fail because the UI/UX design is poorly executed. Just be yourself, and your customers will come to you. Instead, you should make your Telemedicine app as simple as possible to avoid confusing your users. The consultation is what matters most to both the healthcare provider and the patient, not learning the ins and outs of your app.

Step 03: API Selection

The following are some examples of widely used APIs from outside sources that can be incorporated into your app:

  1. VSee Software Development Kit. It enables you to build telehealth apps for both iOS and Android with end-to-end encrypted video calls. Since the service already includes a built-in server and client, there’s no need to supply a separate server-client pair to make it work within HIPAA regulations.
  2. Vidyo. As a result of this telemedicine API, doctors can have live conversations with their patients. Since it has its own in-built chat feature, it doesn’t need a dedicated text chat API. In addition, group video calls can be held, and the screen can be shared. There isn’t much room for personalization, though.
  3. Twilio. Regardless of the browser or mobile platform, Twilio’s video API can be used. It offers a variety of APIs that can be integrated into your telehealth app, such as ones for texting, calling, chatting, emailing, and faxing.

Step 04: Development

In this phase, we build the app according to the specifications that have been approved. When developing a telehealth app, you have the option of either releasing a minimum viable product (MVP) with a subset of features to cut down on development time and launch costs or releasing a fully-featured telemedicine platform all at once and incurring those costs.

Developing a minimum viable product (MVP) is a great first step because it can help you gain users’ attention and shield your company from financial harm.

Step 05: Perform Quality Control and Testing

It’s crucial at this point to test your product thoroughly and fix any bugs you find. The unit tests on various devices are performed by the QA team after the development team has completed the peer code reviews.

However, the right way to set up QA is to test after each sprint and then plan for final testing that takes care of everything you’ve tested so far. Before releasing your telemedicine app to the public, you should first ensure it can handle a large number of simultaneous users by conducting stress tests.

Step 06: Implementation and Upkeep

Once the preceding steps have been completed, the application is ready for deployment on the servers and submission to the app store. Each year, enhancements are made to the IOS and Android operating systems. That’s why it’s so important to keep a telehealth app up-to-date so it can keep providing the best possible service to its users.

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Since a telemedicine app includes quite some complex features, developers prefer using the top technologies to enhance their performance.

  • Artificial Intelligence (AI): Chatbots are extremely useful for a telemedicine app. They can handle simple FAQs to booking consultations for the users. 
  • Internet of Things (IoT): IoT allows better connection and monitoring between a doctor and their patients. If permitted, the doctor can track their patient's medical records via different equipment, adding to the treatment plan. 
  • Cloud storage: Storing your data on cloud is much less expensive and far easier than operating your own server. 
  • Big Data: Big data allows healthcare facilities to collect and analyze EHRs (electronic healthcare records) to give more accurate diagnose. 
  • Deep learning: The technology provides telemedicine app insights from a massive data pool and aids decision-making and enables healthcare providers to make more accurate forecasts about their patient's well-being.
  • Blockchain: Patients' sensitive data is well-secured thanks to blockchain. 

Developing a telemedicine app may set you back from $75,000 to $250,000.

For a better understanding, let's examine the pricing options based on the type of application, team-based, and location-based. For an MVP requiring 1,500 working hours, here's how much you will pay. 

1. Cost by Team

  • In-house team - $170,000
  • Nearshore & Onshore Development Companies (US) - $250,000
  • Freelancers - $40,000
  • Offshore Outsourcing Companies (Vietnam) - $20,000 to $75,000

2. Cost by Location

  • Australia - $150,000
  • USA - $250,000
  • Western Europe - $160,000 to $180,000
  • Eastern Europe - $75,000
  • Southeast Asia - $25,000

3. Cost by Type

  • Store-and-Forward - $20,000 to $40,000
  • Remote monitoring - $25,000 to $100,000
  • Real-time interactive - $35,000 to $75,000

A telemedicine app may implement one of the following strategies to make money:

  • Freemium: A freemium model is a case certain app features are available to users at no cost, yet the app's full potential can only be unlocked by a paid membership. 
  • Subscription: This is when a user submits payments to the app's owner on a regular schedule, using a subscription business model.
  • Fees: Paying for fee charges are the most common way telemedicine apps monetize. Briefly explain, after each patient-to-doctor transaction, the app will take a cut from there. 

Personal Health Record Software PHR | How Much Does It Cost To Develop?

The 2020 has been a roller coaster ride due to the widespread Covid-19 pandemic with rising numbers of confirmed cases in places like the US and Europe. Personal health record, the matter which lots of people often choose to ignore, has suddenly become the top priority. People are now actively updating their personal health record (PHR) online to make sure they are well prepared for the worst during this time of crisis.

1. The Definition Of Personal Health Record software

Personal Health Record Software | Savvycom -1

A personal health record is a collection of information about your health. If you have an immunization record or a folder of medical papers, you already have a basic, traditional personal health record. But that traditional personal health record comes with a major drawback: you rarely have them with you when you need them.

Electronic personal health records also known as personal health record software (PHRs) or personal medical record software remedy that problem by making patients’ health information accessible anytime via web-enabled devices, such as computers, smartphones and tablets through a premade personal health record template.

In general, PHR needs to include anything that helps doctors and patients manage their health:

  • Doctor’s names and phone numbers.
  •  Allergies, including drug allergies.
  • Medications, including dosages.
  • List and dates of illnesses and surgeries.
  • Chronic health problems, such as high blood pressure.
  • Living will or advance directives.
  • Family history.
  • Immunization history.

Personal Health Record software The software can also add information about what the patient’s doing to stay healthy and prevent disease, such as:

  • Home blood pressure readings.
  • Exercise and dietary habits.
  • Health goals, such as stopping smoking or losing weight.

Furthermore, IT in healthcare has been promoted as a route to giving patients more control over their health because of the availability of various mobile apps and information platforms.

LEARN MORE: All You Need To Know About Telemedicine App Development

2. Types Of Personal Health Record software

Personal Health Record Online

Updating Personal Health Record Online

There are 4 different types of PHR – differentiated by architectures: provider-tethered, payer-tethered, third-party, and interoperable PHRs:

  • Provider-tethered PHRs are tied to a healthcare organization’s internal record system.
  • Payer-tethered systems are tied to a given payer’s system.
  • Third-party PHRs are used to aggregate data from different, unconnected sources.
  • Interoperable PHRs represent a “future type” of record “populated with data from all regional data sources via standards-based automated data exchange. The connections with these sources would create a record that is more complete than any individual repository (e.g., electronic health records, payer claims databases).
Jio Health - Telemedicine App Built by Savvycom

Jio Health – Telemedicine App Built by Savvycom

Professional Healthcare Solution By Savvycom

Contact us to get a free initial consultation regarding your project and its estimation in terms of cost, timeline, and needed technical talent.

3. Personal Health Record Software Development Cost?

According to Center for Information Technology Leadership (CITL), there are 2 primary components in a PHR system: infrastructure, and applications utilizing the infrastructure.

The PHR infrastructure includes components and functions that allow patients to collect and share their health information. Personal health record applications are any functions within a personal health record system that allow patients to manage their own health and the health of others (dependents) through education and monitoring as well as enable the exchange of data with others regarding their health and well being. Privacy and security functionality is embedded throughout the PHR system in both infrastructure and applications.

These components form the basis of a PHR function taxonomy and can range from 300,000$ to 800,000$ depending on the features and complexity of your PHR system as well as doctor & patient app.

1. Infrastructure functions for healthcare information exchange:

  • Information collection.
  • Information sharing.

2. Application functions:

  • Information self-management.
  • Information exchange.

The cost to develop a personal health records software is, therefore, the sum of infrastructure-function development cost and application function development cost.

4. Infrastructure-Function Cost

Personal Health Record Paper

Online Personal Health Record replacing traditional one

IT infrastructure is a set of components that are the foundation of an IT service; typically physical components (computer and networking hardware and facilities), but also various software and network components the components required to operate and manage IT environments.

As the above indicate, the infrastructure of PHR allows patient and external parties (such as doctors, patients’ relatives, etc) to view patients’ health information by pulling and aggregating data from multiple data sources such as payer, provider, pharmacists, as well as inserted information from the patient and health monitoring devices.

 Some specific examples of infrastructure functions include sharing test information, creating complete medication lists, secure messaging (secure Internet email), and supporting private and secure access to data and applications within the PHR.

The infrastructure components adapted in personal health record software includes data centers, client user authentication and authorization, Internet connectivity, user interfaces, user support, record matching services, and data storage.

4.1. Data center

A data center is the physical space that houses the servers, network infrastructure, and related hardware and all other application infrastructure required for a Personal Health Record Software.

4.2. Client user authentication

Client user authentication and authorization includes user login security as well as access controls.

4.3. Internet connectivity

Internet connectivity is the cost required for the PHR system to provide data exchange with healthcare stakeholders and web-based access to its users.

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4.4. User interfaces

User interfaces are the displays that a user sees when they login and navigate the site.

4.5. User support

User support depends on the size of the PHR. User support consists of the help desk and on-going training provided to PHR users. The cost of user support is an estimate of the number of user support contacts per user of a pre-existing PHR system.

4.6. Record matching services

Since Personal Health Record Softwares combine disparate sources (i.e., combining provider data from multiple EMRs, payers, labs, imaging centers), record matching services are needed.

Additionally, any PHR will need interfaces to external applications to retrieve patient data located across disparate ancillary systems:

  • For provider-tethered and payer-tethered PHRs, these interfaces are minimal, estimated to be only 20% of the full cost of building an interface from the beginning because they are accessing their own data in an electronic format.
  • For third-party PHRs, many interfaces are required because they do not have access to clinical or administrative data without interfacing to a provider or payer system. Therefore, the interface cost of third-party PHRs is very high.
  • For interoperable PHRs, only one data interface would need to be created for each type of interface because all data and transactions are standardized between PHRs and other healthcare stakeholders (e.g., lab, pharmacy, payer, etc.).
LEARN MORE: Healthcare App Ideas: What You Should Not Miss in 2021

4.7. Data storage

Personal Health Record data repository is considered as the primary data storage for different PHR systems. The PHR data repository consists of all data entered by users, data from messaging, and pointers to all primary data sources. Additionally, third-party and interoperable PHRs require additional storage capacity for clinical and administrative data. This repository is necessary since neither type of PHR is assumed to have access to healthcare data, unlike provider-tethered and payer-tethered PHRs, which have existing data warehouses. The data storage consists of the actual data as opposed to pointers to ensure constant access to the data.

The infrastructure cost is, eventually, the sum of these components’ cost. Therefore, understanding these components would help you estimate the infrastructure cost better.

5. Application-Function Cost

Personal Health Records | App Development

Multi-Functions App can attract most user

A PHR application is any function within a PHR system that allows patients to learn about, monitor, manage their own health and the health of others, and to engage in two-way data exchange transactions with others regarding their health and well-being.

PHR applications for any healthcare or wellness activity are feasible and may support clinical and administrative types of functions. For example, PHR systems could include a health maintenance function and an insurance verification function.

6. Detailed cost table

After breaking down the components of PHR’s development cost, we make an estimation of the total cost by architectures as follow:

Application Costs

Based on our approach, we estimated that the average software development cost for a proto-typical PHR application or service was $450,000. This was based on an estimated design, develop, build, and testing average cost of $150,000. This estimate was then multiplied by 300% for management and support costs, as well as core data development costs.

Infrastructure Costs

For our cost model, we developed one-time acquisition and on-going annual costs for all infrastructure components based on PHR architecture (Table 1). Significant cost drivers are highlighted in italics. The costs for these identified components are an order of magnitude greater than for other cost components. To understand the costs per user across architectures, we took the total cost and divided it by the 1,000,000 users per architecture. We then projected the estimated acquisition and annual cost per user by architecture.

PHR Components Provider-Tethered Payer-Tethered Third-party Interoperable
Clinical Data Repositories $0 $0 $400,000 $400,000
Client User Authentication $95,000 $95,000 $95,000 $95,000
Core Data User Interface $450,000 $450,000 $450,000 $450,000
Data Center $1,700,000 $1,700,000 $1,700,000 $1,700,000
Doctor Matching $0 $0 $0 $0
Interfaces $40,000 $20,000 $6,600,000,000 $250,000
Medication Matching $0 $0 $0 $0
Network Connectivity $0 $0 $0 $0
Patient Matching $0 $0 $67,000 $67,000
PHR Data Repository $0 $0 $0 $0
Results Answer Matching $0 $0 $17,000 $17,000
Results Name Matching $0 $0 $0 $0
User Support $0 $0 $0 $0
Secure Messaging $50,000 $50,000 $50,000 $50,000
Total Infrastructure Cost $2,335,000 $2,315,000 $6,602,779,000 $3,029,000
Application Cost $450,000 $450,000 $450,000 $450,000
Total Cost $2,785,000 $2,765,000 $6,603,229,000 $3,479,000

Source: US National Library of Medicine National Institutes of Health

The cost of developing a PHR software is seemingly high due to its complexities. However, that also comes with greater returns.

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7. Finding A Reliable PHR Software Development Company

The term “Personal Health” has been in 2020 the top concern of many even if you were the next president of the United States or just a common folk living in a small country. Online Personal Health Record Software  is going to be a must coming into 2021, if you wish to keep up with this trend you shall need to be updated with the latest technology. Are you currently in search of a partner to help you create your own Personal Health Record Software? Feel free to contact us. At Savvycom we have a highly professional and experienced team to help you at every step.

PHR App Savvycom
Clinical Data Repositories $300,000.00
Clinical data management interface $200,000.00
Doctor mobile app $150,000.00
Patient mobile app $150,000.00
Total Cost $800,000.00

Savvycom estimation cost table for developing PHR App

Light Up Your App Ideas With Savvycom

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Laundry App


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Taxi App


Meditation App

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Food Delivery App

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Looking To Find A Trusted Tech Partner?

Tech Consulting, End-to-End Product Development, Cloud & DevOps Service! Since 2009, Savvycom has been harnessing digital technologies for the benefit of businesses, mid and large enterprises, and startups across the variety of industries. We can help you to build high-quality software solutions and products as well as deliver a wide range of related professional services.

Savvycom is right where you need. Contact us now for further consultation:

  • Phone: +84 24 3202 9222
  • Hotline: +1 408 663 8600 (US); +612 8006 1349 (AUS); +84 32 675 2886 (VN)
  • Email:

On-Demand Food Delivery App Development Services: Features & Costs

Food delivery is something most of us can’t live without. With the current fast-paced lifestyle, it seems much easier to order foods and have them at home rather than outside. The demand for food delivery app development like UberEats, Grubhub, Grab (Southeast Asia) has gotten even more popular since last year. Because people aren’t allowed to eat in restaurants and diners due to lockdown and regulations.

Suppose you are one of the brave and optimistic tech food entrepreneurs who are considering developing an app like Grubhub or UberEats. In this case, you need to know UberEat’s business model and simple steps to build as well as the expected budget for such an app.

Let’s see how food delivery marketplaces similar to UberEats operate and how much it will cost you to involve in an on-demand food delivery app development.

1. Why Invest in Food Delivery Mobile App Development?

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Nowadays, people don’t have time to go to restaurants. Yet, the food delivery industry is booming. Because they have developed apps that deliver food right at the customer’s doorstep. People enjoy delicious meals in the comfort of their homes, without having to dress up and go to restaurants.

  • Restaurants that do not provide online food delivery would lose more than 70% of their clients by 2020.
  • According to Statista, in 2021, revenue in the Online Food Delivery segment amounts to US$151,526 million.
  • This is expected to show a growth rate of 9.9% per year, resulting in a market volume of US$182,327m by 2024.
  • Of the total online food delivery revenue, the Platform-to-Consumer Delivery segment has the largest part with a market volume of US$79,608 million in 2019. This is expected to increase to US$96,864 million by 2024.
  • The Restaurant-to-Consumer Delivery segment amounts to US$71,918 million in 2021, expected to increase to US$85,463 million by 2024.

As a result, investing in a meal ordering app will provide you with a sizeable prospective consumer base.

LEARN MORE: Mobile App Development Services: A Guide To Your Ideal App

2. How Does On-Demand Food Delivery App Work?

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It is critical for you to understand that there is not just one app; instead, there are 03 food delivery applications, each with its own set of functions and features. But to sum it up, they are all designed to make the food delivery experience as simple as possible.

The Customer App: The customer app is the one that your customers will install. This app should be easy to use and allow users to compare different restaurants and offers.

  • The customer logs in and adds a delivery address to their profile.
  • App users look through the app’s meal menu.
  • The user places an order after selecting their chosen food.
  • Once the order is validated, the user makes the final payment.
  • The user can monitor the delivery, time, and position.
  • The user may select to rate the food and service after receiving the last order.

The Restaurant App/Admin Panel: With the help of the admin panel, a restaurant owner controls and manages delivery orders using this web-based platform.

  • On the app, the restaurant lists the food and menu, as well as the costs.
  • They receive an order and either accept or reject it. Upon confirmation, the restaurant assigns employees to prepare the order.
  • The restaurant observes neighboring delivery boys while preparing the food and assigns the food to delivery.
  • The restaurant can also view a list of completed deliveries.
  • Finally, pay the delivery man and oversee activities.

The Delivery Driver App: This app is used by delivery personnel to manage order pick-up and drop-off.

  • The delivery driver will create a profile on the app with all of his information.
  • The driver receives an order and decides whether to accept or reject it based on their convenience.
  • When he accepts the orders, he can see the details of the delivery tasks.
  • They will traverse the map, and the app will offer routes to deliver the order to an exact spot.
  • Deliver the order and collect tips
  • On the app, check the box next to ‘complete order.’

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3. Key Features of Food Delivery Apps Development

The app’s essential feature lists differ depending on the user role. The following sections introduce the feature lists for the customer app, restaurant app, and courier app.

3.1. The Customer App

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Consumers tend to dine at home and wish to have the same food quality as they do in a restaurant. As a result, the app should offer as many nearby food outlets as possible.

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User Registration

Option to register on the App or login through Facebook making it an easy entry to the App.

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Select Restaurant

Choose restaurants based on location, cuisine choices, timings and more from an exhaustive listing.

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Order Tracking

Let customers track orders real-time and notifications to keep them informed about their order status.

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Multiple Payment Options

Customers can pay in the mode they choose, from all the latest payment options available.

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Takeaway Option

Option to place an order and pay and choose the date and time for offline takeaway so that your customers need not wait.

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Discounts and Offers

Numerous discounts and offers can be built in for the customers to always get the best deals and recurring sales.

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Manage Profile

Manage profiles, addresses, payment details, notification settings for a better user experience.

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List Categories

Allow customers to select from categories of restaurants, based on ratings and other factors.

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Using order history, customers easily and swiftly re-order, without having to re-upload preferences.

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Schedule Delivery

Allow customers the liberty to select delivery times based on their own convenience.

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Reviews and Rating

Based on service, pricing, quality and other factors, customers can leave reviews and ratings.

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Help & support

Customers know you are always available in case they need any assistance, anytime, anywhere.

LEARN MORE: Vietnam IT Outsourcing – Ideal Destination For Business Growth

3.2. The Driver App

Food Delivery App Development | Savvycom -37

The goal of the delivery person app is to increase the number of delivery requests. It entails making it simple for couriers to gain access to cross-interface capabilities. The apps for independent couriers should make it easy to follow orders, choose those that are close, and ensure the shortest delivery and instant payment processing.

Food Delivery App Development | Savvycom -18


A delivery person should be easily able to register himself

Food Delivery App Development | Savvycom -14

Manage Deliveries

Manage multiple deliveries using the app.

Food Delivery App Development | Savvycom -19

Delivery Route

View delivery route directly from the app.

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Receive push notifications when new orders arrive.

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Manage Orders

Accept or Reject new Orders.

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Status update

Customers & Admin can track drivers in Real time.

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In-app Chat

A driver app should have an in-app chat option so that he could contact the customer directly.

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Earning reports

This feature simply allows the driver to see how much he has made in a specific time period.

3.3. The Restaurant App & Admin panel

Food Delivery App Development | Savvycom -36

The admin app introduces the authorized workers of the restaurant or food delivery business. Its scope of functions indicates that it accepts customer orders, dispatches orders, processes payments, tracks orders, and builds logistics.

Choosing this business strategy means that the restaurant has complete control over the process, from updating restaurant information to monitoring feedback channels.

Food Delivery App Development | Savvycom -22

Manage Products

Classify and manage updated listings of cuisines to run the platform to have complete control and operate smoothly.

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Managing Restaurant

Manage the restaurant vendors by updating their area of service and other features for seamless operations.

Food Delivery App Development | Savvycom -24

Menu Management

Collect menu listings from partner restaurants and showcase them best for ordering.

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Category Management

Classify restaurants based on cuisine, pricing, delivery and offers to optimize business.

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Manage Orders

Get actionable analytics for every order placed and processed, and stay on top of the system.

Food Delivery App Development | Savvycom -29

Manage Customers

Learn details of customers, the cuisine and restaurants they prefer and the orders they place to be updated about the vendors performance.

Food Delivery App Development | Savvycom -27

Handle Payments

Manage the payment channels integrated in the backend.

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Notification Management

Communicate with customers and partners with text messages, emails and app notifications.

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Payment & commissions

Control commission rates with partnering restaurants and effect payments as scheduled.

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Grow by making informed and data-backed decisions with the help of comprehensive reports.

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Let restaurants run great deals and promotions or announce food fests to serve more customers.

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Help & support

Support services to provide all the information to the user when they are unable to proceed further on order placement. It can be through real time chat or FAQ’s.

4. How Do Food Delivery App Generate Revenue?

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Food delivery applications can generate revenue in a variety of ways. In particular, you can profit financially from:

  • Setting fixed commission rates
  • Engaging in restaurant promotion
  • Charging delivery fee.

To make this clear, we have included several money-making methods that UberEats is currently using:

  • Depending on the distance between clients and restaurants, delivery fees range from $2 to $8 per order.
  • Each order accepted through UberEats incurs a service fee ranging from 15% to 40%.
  • Promotion is when a partner restaurant pays to be ranked first in a search, increasing their visibility to customers.

5. How Much Does It Cost to Develop an On-demand Food Delivery App?

Deliverables Estimated Man Hours
Development Graphics Design QC/Testing Project Management TOTAL
1. Native iOS (iPhone) Application for Customers 162 26 23 16 228
2. Native Android (Smartphone) Application for Customers 162 26 23 16 228
3. Native iOS (iPhone) Application for Delivery Provider 104 14 15 10 143
4. Native Android (Smartphone) Application for Delivery providers 104 14 15 10 143
5. Web Application for ‘Store owners’ 161 20 23 16 206
6. Back End & Web Services Development 174 25 17 216

The cost of labor is a critical issue that heavily influences development costs. Labor costs vary between countries and areas. For example, developers in the United States and the United Kingdom often charge between $70 and $250 per hour. Rates for Eastern European developers range from $50 to $170 per hour.

However, this hourly pricing is highly reasonable in Vietnam, where seasoned mobile app developers may be found for as little as $20 to $50 per hour. Thus, in terms of labor costs, Vietnam is unquestionably the most viable option.

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6. Conclusion

Meal delivery services are changing rapidly, which is expanding the market for food delivery apps. Food delivery apps provide various chances for restaurants, consumers, and courier services while engaging customers in Europe, the Americas, Asia, and the Middle East.

With the growing number of delivery players, home cooking is losing ground, and an increasing number of consumers prefer the concept of contacting a local restaurant via a meal delivery app. Our business offers unique solutions for food delivery app development to improve and enhance the client experience.

Looking To Find A Trusted Tech Partner?

Tech Consulting, End-to-End Product Development, Cloud & DevOps Service! Since 2009, Savvycom has been harnessing digital technologies for the benefit of businesses, mid and large enterprises, and startups across the variety of industries. We can help you to build high-quality software solutions and products as well as deliver a wide range of related professional services.

Savvycom is right where you need. Contact us now for further consultation:

  • Phone: +84 24 3202 9222
  • Hotline: +1 408 663 8600 (US); +612 8006 1349 (AUS); +84 32 675 2886 (VN)
  • Email:

How to Hire App Development Company in Vietnam: The Definitive Guide [2019 and Beyond]

Why Vietnam?

Being one of the top destinations in Asia for software offshoring, Vietnam has shown its favourable conditions and lots of potential for IT development. Some of its highlights include:

  • BPO (Business Process Outsourcing) market has grown 20% to 35% annually, much faster than the annual GDP growth of 5.2 to 7.1% from 2012 to 2018, with a revenue of 2 billion USD in 2015 
  • Ranked 1st in pioneering location and cost environment (Cushman & Wakefield business process outsourcing and shaped service location index, 2016-2017) 
  • Ranked 6th in the Top 55 most attractive countries for Global Outsourcing Services in 2017 (GSLI 2017) in the research by AT Kearney Consulting Firm
  • Top 10 countries with the most engineering graduates in 2015 according to Forbes 
  • Has attracted investment from major IT companies such as Intel, IBM, Samsung Display, LG, Nokia and Microsoft.

Vietnam has a young, dynamic IT workforce with talented developers. The size of this IT workforce is increasing each year with a total enrollment of over 68,000 students from 250 universities and colleges with majors of IT, electronics, telecommunications and information security, according to 2017 Vietnam Information and Communication White Book. 
The Vietnamese IT workers are also said to belong to a culture of loyalty with a significantly low attrition rate of between 6 and 8 per cent, as opposed to a 20 per cent rate of India in 2015 
In recent years, government policy has strongly encouraged investment in high-tech zones and IT parks.
Another reason that makes outsourcing to Vietnam an appealing option is its cost-effectiveness. Vietnam is among countries with low-cost labour; the IT industry is not an exception. Also, high technology is a sector that is granted tax incentives by the Vietnamese government, according to PwC – Vietnam Pocket Tax Book 2019 
 Apps segment, an important part of Vietnam’s IT industry, has also shown inviting prospects. According to Statista, revenue in the Apps segment amounts to US$12m in 2019. The market volume of this segment is projected to reach US$17m by 2023 at an annual growth rate (CAGR 2019-2023) of 10.3%.
Considering the advantages that this country offers, it’s safe to say that Vietnam is a promising land for clients hoping to develop trusted applications.
Savvycom app development company in vietnam

How to find top app development companies in Vietnam?

Before digging deeper into the steps to hire a good app development company in Vietnam, let’s take a quick look at the pros and cons of hiring an app development company in general.

1. Pros and cons of hiring a foreign app development company


  • Cost-effectiveness: An outsourcing partner comes with up-and-running infrastructure, sparing your company from costs of facility, equipment and supplies, thus being a cheaper option compared with in-house development.
  • Greater access to IT talents: Outsourcing companies can offer a large talent pool where you can find highly proficient IT teams with proven IT competency, skills and experience. Leading companies often put great emphasis on sharpening the skills of their employees, making sure that they are capable of delivering the best solutions to their clients.
  • Reduced time to market: Outsourcing teams are capable of delivering on time as they operate under optimal conditions and closely stick to the project timelines and guidance set by the main office from the beginning to the end of the project.


  • Communication issues: These can be derived from several factors, such as different time zones or language and cultural barriers which can lead to major conflicts and threaten work efficiency.
  • Lack of control: Normally, companies choose to outsource to contract certain business activities to a specialized, external party so that it can focus on their expertise and core activities. As a result, companies often lose some control over how the tasks are being monitored and performed. To maintain the desired level of control. Companies should look for trusted outsourcing partners and make sure progress is constantly updated.
  • Quality issues: concerns about quality might arise as it’s hard to carry out quality control and monitoring when you can’t directly speak with the software engineers. The solution, once again, is to find a reputable partner with proven quality.

Now that you’ve been reminded of what to expect when hiring an app development company, let’s set out to find your desired Vietnamese app developer.

2. Where to find app development companies in Vietnam?

Reviews and Rating sites

In today’s world where one can just Google everything he needs to know, it seems that simply keying in a straightforward “top app development companies in Vietnam” will suffice. Within one second, millions of results pop up, displaying countless lists and rankings of app development service providers. But beware, as reviews and ratings firms are not at all equally reliable. Try to push a little harder by checking the credibility of those company review sites before putting your trust in a certain review. Clutch and Goodfirms are examples of company reviews, ratings and rankings platforms that are well-recognised and dependable.

IT jobs sites

There are several websites where you can find trusted app development companies in Vietnam, such as ITviec, TopDev, and 9cv9. These websites are mainly created as an IT job classified portal to hire developers, but you can also find list and reference to top Vietnamese IT companies and their information on these platforms.

Recommendation systems

Chances are that you might know someone who works in the field of IT, have a good understanding of software development, or better yet, have outsourcing experience with a Vietnamese company. If that’s the case, ask for a company recommendation. This system of recommendation makes it possible to find a trusted company that can fulfil your needs.

3. Steps to hire an app development company in Vietnam

Evaluate the project requirements

Understanding the current needs will give you a general idea of the development company you’re looking for and help you avoid searching aimlessly among thousands of potential partners. For example, if you’re seeking end-to-end services which include app strategy, development, design and post-launch support for marketing and maintenance, then pay more attention to companies with dedicated specialists for each service. Or if you already have a capable UI/UX team in charge of the design, you’d want to prioritize companies with development specialists.

Make a list of potential candidates

Based on your project requirements, list down 5 to 10 companies that you’ve managed to find in the form of a spreadsheet. The main columns should cover the company names, the price that they offer, expertise, proposed solutions and your initial evaluation of the companies.

Review the companies’ portfolio

Learn about each company’s past projects. You can download their apps and form your own opinions of the apps including the design and usability. Look for user reviews and ratings for reference, but remember to stay cool-headed and not get too carried away with the overly positive or negative reviews. Flashy reviews might come from the company itself while bad reviews might come from its rivals. Go to neutral blogs, review portals, websites and forums for more objective perspectives.
Past clients’ reviews can also be a trustworthy source. You might want to go as far as to search through the social media of the companies’ past clients as they tend to leave detailed reviews on their social media.
In addition to reviewing the portfolio, ask the companies about their processes and timelines. Usually, companies using Agile development have a more systematic approach as they develop and resolve development problems.

Get an estimate of app development cost

App development costs can vary greatly from company to company and might not sit well with your budget. However, price shouldn’t be the number one priority when choosing an app development company, as the quality is what matters the most. An ideal company is one that offers the right balance between price and expertise. Send request for a quote and learn the pricing models, payment terms and schedules that the companies employ to see which one is the best fit for your project.
Numerous factors determine the costs of developing an app, one of which being the hourly rates of developers. Vietnam is among countries with the most affordable rates, with an average of $30-40 per hour.

Assess the level of communication

Communication is crucial to the success of any project, and even more so when you outsource to a foreign company. A trustworthy partner would demonstrate a high level of involvement. You’d need a company which provides constant and systematic updates on the work progress and any issues arising along the way to know whether each stage of development is going as planned, and if not, whether delays are being handled properly.
Another thing to consider is the candidates’ command of English. In recent years, the English competency of Vietnamese developers has improved greatly. Still, make sure to look for outsourcing partners who have little to no difficulty communicating in your language.

Learn about the maintenance & support policy

Even when you already have your app up-and-running, further support from your development company is still needed as no one can guarantee that the app will always be foolproof. It’s highly recommended to find out whether the development company provides quality maintenance and support services, the extent to which they provide support and how much they charge for each service.
All the factors listed above will guide you through the process of narrowing down your list of potential outsourcing partners. Choosing a company that suits your needs can be a painful process, but once you’ve found your dream team of app developers, you’ll find a whole lot of time and effort you’ve spent worthwhile. In the meantime, be selective and stay strong on your quest for a great app development company.

App development service: Why Savvycom?

Ranked in the Top Mobile App Developers in Vietnam by Clutch, Savvycom Software hopes to use our expertise and experience to deliver high-performance apps to our clients.
Over the past 10 years, we’ve completed more than 300 successful projects across a variety of industries and brought satisfaction to over 100 clients.
Our stringent process of selection ensures that you can get access to a pool of highly-skilled, certified and proficient software developers who aim to help our clients accomplish their goals using unparalleled domain expertise combined with leading-edge technologies.
With Savvycom, you retain full control over the project management. All members of the developer team are selected as per the clients’ requirement. We also adopt a flexible and scalable model that allows effective resources allocation following our clients’ demand.
Contact to get our support in your software development project
Connect us for various frontier technology services and IT excellence:

  • Phone: +84 24 3202 9222
  • Hotline: +84326752886
  • Email:
  • Hungry for more? Find out here!

Savvycom and Osam share progress on a new innovative partnership

Furthering the dedication to becoming a global leading IT company, Savvycom is pleased to announce its new strategic partnership with OSAM, a premium Cloud and DevOps solution provider for more than 200 clients worldwide. The Savvycom and OSAM partnership will allow the two companies to quickly accelerate their product development and spend more time on innovation to effectively convert data into business outcomes.
Savvycom Osam Cloud and Software App solutions providers
Under the Memorandum of Understanding signed by the two parties in July 2019, the two companies will cooperate on technical activities, marketing activities and providing each other’s clients with solutions related to Cloud and Software/App design and development where Savvycom has considerable expertise in Software/App Development and OSAM specialises in DevOps & Cloud services.
“Our alliance with OSAM can help us efficiently leverage OSAM’s powerful Cloud and cloud-based DevOps tools to provide our customers with products to help their enterprises scale smarter, stay more secure and achieve bigger business goals with data than ever before.”, said Tue Nguyen, Savvycom CTO. “Our customers may innovate faster by access to the full power of cloud-based solutions bolstered by AWS and Google Cloud’s world-class security and advanced sharing capabilities.”
Anh Ho, Founder & CEO of OSAM, adds: “We are pleased to announce a new partnership between OSAM and Savvycom. We believe that with our Asia’s leading position in the cloud computing service industry, we will be a trusted and prestigious partner of Savvycom – a Vietnam’s leading software development company to together deliver comprehensive and valuable products and services to customers in Vietnam and worldwide”
Going forward, the additional information will be published on the two companies’ official websites when available.

About OSAM

OSAM is an IT service firm located in Hanoi, Vietnam. Founded in 2017 by a young, dynamic and energetic team of architects and DevOps engineers, the company specialised in providing cloud computing services. Only one year after their establishment, they became the most trusted partner in the network of Amazon Web Services and Google Cloud Platform in Asia. OSAM was certified by AWS & GCP to assist companies in cloud services: solution advisory, system migration, system optimisation and cloud management. OSAM has accompanied with over 200 companies and enterprises in their cloud journeys so far to provide professional solutions for their digital transformation.

About Savvycom

Savvycom is Vietnam’s top Global IT Consulting and Agile Software Development Company delivering innovative and top-selling IT solutions worldwide to SMEs and fast-growing firms since 2009. Savvycom tailors high tech solutions to satisfy clients’ unique needs and expectations then help them reach their business goals. Till now, Savvycom has successfully carried out over 300 premium projects from world-beating web/mobile application development to enterprise management solutions to more than 100 SMEs across the globe.
More info on Savvycom:

More info on OSAM:

The Latest Technologies & Trends in E-commerce Application Development

The wave of mobiles is sweeping all over the world. According to a report of We are Social, two-thirds of the world’s 7.6 billion inhabitants now have a mobile phone and there are more than 5 billion mobile phone users in 2018. This wave of E-commerce application development has totally changed the game for retailers.

It’s obvious that mobile app development has become an integral part of any business’s growth strategy, especially the retail firm’s. These apps may help you increase your sales, improve your customer loyaltyenhance their experience and give a boost to your brand.

A few years ago, designing a mobile app or website for your company was a luxury, but now it’s getting cheaper and easier.

E-Commerce Application Development: 6 Latest Technologies and Trends You Can’t Ignore

If your company is going to have an E-commerce app developed, make sure you are staying up-to-date with the latest technologies and trends.

ecommerce application develoment, ecommerce apps, e-commerce apps, savvycom

70% of companies say that E-commerce application development has urged them to transform their businesses and experiences

1. Augmented Reality: The Future of E-commerce Stores

Pokemon Go is the most well-known application of Augmented Reality application. However, this technology is not just for gaming. It is also applied in the E-commerce industry.

The rapid pace of modern life doesn’t allow you to take hours at a fashion shop to try on all dresses you want to buy. That’s why there are more and more people doing online shopping.

However, have you ever bought a dress from an online shop but it disappoints you because it is not like what you imagine? Since almost all of us are not good at imagining, thus we tend to buy what we love whether it’s suitable for us or not.

augmented reality, ecommerce app development, savvycom

Purchasing goods is getting easier and easier with an Augmented Reality device. | Source: Pinterest.

Augmented Reality is the solution to this problem. It helps visualize our purchase and enhance our experience when shopping.

The most successful E-commerce application that is integrated with Augmented Reality technology is Sephora Virtual Artist. Customers can try on various makeup looks, take a photo of an outfit and learn how to do makeup on this app with tutorials.

After finding the most suitable makeup for themselves, they can confidently buy the items they want. This satisfies both businesses and customers, the former can increase the conversion rate and the latter can save their time and money when doing shopping online.

2. Artificial Intelligence: Improving E-commerce services and Optimizing Customer Experience

Artificial Intelligence (AI) is completely transforming every walk of life, from the way we entertain the way we go shopping. That leads to the fact that the method of selling goods needs to be changed to attract and retain customers in the future.

Nowadays, a number of AI-based tools are used on almost all e-commerce websites to support customers in purchasing goods.

For example, you may see an automatic chat box appear whenever you visit some e-commerce website. There will be some simple greetings displayed on the screen such as “Hi, I am…, what kinds of products are you looking for? May I help you?”…This conversation is not carried out by the human but by a robot, which is commonly known as “chatbot”. Besides chatbot, are there any other AI applications?

3. Visual Search

People get used to typing the words or phrases into the search bar of search engines whenever they are looking for something. However, this method doesn’t work in some cases.

For example, imagine you are walking on the street then you see a beautiful girl wearing so lovely a dress that you want to buy it instantly. You come back home and spend hours in front of the laptop describing the dress to Google but you can not find it on the internet. The only thing you can do is to give up the intention to buy your favourite dress. Now, this problem is resolved by Visual Search, which allows you to search for items by photos.

Visual Search in E-commerce was first used by Zappos in 2009. In the last 10 years, retailers have been trying to keep up with this technology and build their own apps with a Visual Search tool.

In July 2017, eBay also integrated two tools for image searches into eBay’s native app, which are Find It On eBay and Image Search. The former allows customers to share any images from other websites including social networks onto the eBay app to find the items similar to those images. Meanwhile, the latter allows customers to take photos of the products they want to buy and then insert them into the search bar on the eBay app. The app will automatically scan 1.1 billion items on eBay and show you the ones which are the most similar to images you upload.

In Vietnam, one of the Visual Search tools has also been announced in 2018 by Savvycom applying for grocery goods which can help you find items through photos. In this application, everything customers need to do is uploading or snapping a photo of the items that they are looking for, clicking to the find button, choosing and buying.

4. Voice Search

A survey conducted by comScore, a market research company, shows that by 2020, there will be at least 50% of search done by voice. Smart speakers integrated with virtual assistants like Amazon Alexa or Google Home enable customers not only to search but also to place an order, which saves customers’ time and energy when doing online shopping.

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Google Assistant, Amazon Alexa, Windows Hey Cortana and Apple Siri are the most well-known virtual assistants | Source: Internet.

Voice Search is getting more and more popular when virtual assistants such as Amazon’s Alexa, Apple’s Siri or Google Assistant, are integrated into smart devices. That means e-commerce retailers need to optimize their websites and change their SEO strategy to satisfy their customers.

An important thing they should keep in mind is that the keywords customers search by typing are so different from the ones searched by speaking. For example, when you are looking for a restaurant in Sydney, you might use a non-sentence, such as “best restaurant in Sydney”; however, when doing a voice search, you will likely use a grammatically correct sentence: “which are the best restaurants in Sydney?”

A recent research reveals that Visual Search and Voice Search reduce the search time for customers; therefore, they quickly make the decisions of purchasing goods, which leads to better lead conversions.

5. Chatbot

As mentioned above, one of the most well-known applications of AI in E-commerce E-commerce application development is Chatbot. A chatbot is a computer program that simulates a human to communicate with customers and support them in the purchase process.

Chatbots are typically designed to:

  • Help streamline the sales process
  • Optimize customer experience, available 24/7 to support customers.

Being a cutting-edge technology company, Savvycom has been doing research and applying AI to the latest products. Fred – an AI chatbot that was built to be people’s assistant at work, in daily life or even in a personal relationship. Even though it is the first step of integrating AI into the app, it delivers more than an excellent experience in UI and UX.

Fred mobile apps, ecommerce app development, Fred apps, savvycom

FRED | Credit: Savvycom.

Remarkable Features:

  • Connection Management: building a small in-app society by connecting with users’ contact lists.
  • Personality Test: Helping to define a user’s personality based on Fred’s cards that are chosen randomly by users. Based on your Personality test results, the chatbot also gives 5 tips weekly to users to help improve their lives through weekly tips notification.
  • Learn more about self: focusing on user’s daily needs and provides options such as Job Hunting Advice, Relationship Advice, Promotional Advice, Personality Type Advice.
  • Learn more about others: helping to improve user’s interaction, reduce a social awkwardness and turn users into a conversationalist by providing options.
  • Security: A security system is integrated within Fred to reduce the risk of exposing data, manipulating the web, data getting intercepted and read during transmission.


If you are running an E-commerce business, it’s obviously crucial to work out an effective digital marketing strategy.

A website that is integrated with chatbots can provide 24/7 customer services and automate order processes. Also, they are an economical method for business to track customer behaviours, collect and analyse data.

That means Chatbot is an effective tool to create marketing & sales funnel, support in remarketing, reduce advertising expenses and increase conversion rates.

Research conducted by Juniper Research reveals that chatbots will save more than $8 billion annually by 2022. Businesses have web and mobile apps developed with AI technology to provide excellent customer services and enhance their experience.

6. Blockchain Technology: A Faster, Safer and More Transparent

We used to discuss the advantages Blockchain bring us in Fintech and Healthcare in previous blogs.

Now, let’s talk about how E-commerce business can benefit from E-commerce application development.

6.1 E-commerce Payment System

Online shopping now allows some methods of payments such as Cash On Delivery (COD), Unified Payment Interface (UPI), PayPal & Payoneer, Payment Wallet, Net Banking, Wire Transfer, Debit Card & Credit Card.

Customers have been used to these methods for such a long time that they may not want to change the way they pay while doing online shopping. However, Blockchain can change their behaviours in the future since it allows customers not to pay the transaction fee.

Customers can send money directly to retailers without the third-party. As a result, the speed of the transaction will increase. This technology also allows us to make instant and clear payments, leading to speedy out-shipping product process. Customers will be no longer waiting for hours or even days for delivery.

6.2 Security

Blockchain development can assure a higher level of security for E-commerce applications. If the customer’s data is traditionally stored on centralized servers, there is a high risk of online criminals. Data can be hacked anytime, which will be a great catastrophe for E-commerce companies.

However, Blockchain technology allows customer data to be decentralized. Consequently, it’s completely safe for people to do shopping online.

6.3 Supply chain management

Perhaps this is one of the most promising Blockchain application in E-commerce industry as it can resolve almost all problems current supply chain system is today.

ecommerce app development, supply chain blockchain, savvycom

Blockchain development has been playing an important role in supply chain management Source: targetintegration.

Blockchain technology allows businesses to track data along the supply chain, which increases transparency and reduces expenses. Buyers can also track the purchase orders, easily change orders or follow up the shipments.

Moreover, every single transaction can be recorded in “blocks”, which helps us cut per-transaction costs. Blockchain-based application development is playing an important role in supporting businesses in management and growth.

How Savvycom take advantages of these technologies?

Having experience in developing e-commerce applications for many customers in various markets such as Singapore, America and Australia, Savvycom is one of the most prominent outsourcing companies in Vietnam.

As a featured achievement, Savvycom is proud to be the developer of iHeartLocal, the best mobile application in CES Mobile App Showdown 2016 and be rated as one of the top trustworthy referral networks in the US and European countries.

Crave Vend built by Savvycom is also a fantastic deal application driving value for consumers & retailers with a cost-effective, smart customer engagement system. The application uses Secured Card Payment, integrating best in class secured card readers and ultimate tracking technology.

Do you have an E-commerce application development project in place? We are here to assist you! Please contact us so that we can respond to you quickly.

  • Phone: +84 24 3202 9222
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  • Head Office: 12th floor, Viet A Tower, Duy Tan Street, Hanoi, Vietnam

How to Choose a Leading E-commerce Mobile App Development Company for Your Success?

Looking back at the past, we came to know how extensively the world has changed and adopted digital technology trends. Today with the increased usage of smart phones, people are catching up with the changes in their current business.

It is well-known that people from every age are using mobile devices and are becoming so addicted that when they wake up in the morning, the first thing they see will be their phones or before going to bed in the evening, they will see their phones the last.

In the digital world where everything is going mobile, people seem to enjoy moving towards online shopping. If you are running an e-commerce business, it is vital to keep up with the lastest technology trends. Upgrade your business to the next level by developing a great retail app for your online store.

If you are planning to expand your business, you should choose and contact an e-commerce mobile app development company. But how to select the right one? Here are some key factors to look out for choosing any E-Commerce development company:

1. Strong portfolio of technology expertise

One of the most important things to find out a great e-commerce mobile app development company is its technology expertise and portfolio. When you receive these details, you will get a perfect idea to know whether they can succeed in developing the desired e-commerce mobile app which meets your requirements and expectation. Knowing their technology expertise and experience, you will know on which platforms they are working and which tools they are using for the development procedures.

How to choose a leading E-commerce mobile app development company for your success - Savvycom Blog

How to choose a leading E-commerce mobile app development company for your success – Savvycom Blog

You should view the portfolio to get to know the hired company’s potential industries and specialties such as healthcare, food and beverages or E-commerce. Every trusted company has a portfolio of its successfully delivered projects.

Also, it will help you find the website or mobile app similar to your expectation. Ultimately, all these information will show the experience of the e-commerce mobile app development company in delivering high-quality services.

2. Good communication between customer and developer

Without effective communication between clients and developers, compromises will be impossible, deadlines might be missed, and the finished product could be unsuccessfully built. So transparent and flexible communication between clients and developers plays an essential role in finding out the right e-commerce mobile app development company.


If the customers want to know about the status of their project or even the developers have any doubt about a clearer vision of what they would like the final product to be, then utilizing business communication tools and channels such as Skype, are highly recommended to both parties. Such frequent communication strategy is the basic requirement for the success of project and the company offering such services is the best one to choose.

3. Correct implementation of the strategy for the development need

A professional e-commerce mobile app development company will always inform you with a strategy to ensure successful project completion. If a customer wants to build a mobile friendly magento website, for instance, then a trusted development firm will follow a clear development strategy. From time to time they will inform the customer about the overall project status.

As technology is booming, it is important for customers to ensure their e-commerce mobile app projects are thorough. For these reasons, you should choose a leading and reliable development company to get the best results and services.

4. An ability to meet strict deadlines

Being able to meet the clients’ deadlines and deliver on time is an integral part of any development company. It is so easy for a mobile app project to slide off the rails before it even starts properly. So it is really essential that you hire an e-commerce mobile app development company which can deliver according to promise. You should always keep in mind about the project deadlines.


You cannot wait for years just because of hiring a company for app development then facing problems in the delivery of that project on the given deadline. So before going ahead, you should check all these things carefully about the hired company.

5. Clear cost estimation plan

The most important factor to discuss with the hired e-commerce mobile app development company is the project’s cost. There are a lot of newbie firms who can build apps for less money. But these companies will provide low-quality services that will not meet your expectation.

If you really want to grow and expand your business globally, think it over. Choose a company who provides high-quality services at competitive rates.

Heather Nguyen – Savvycom Blog


For further enquiries, please do not hesitate to contact Savvycom at:

Benefits of Outsourcing Mobile App Development

With the increase in mobile users, mobile application development companies are emerging in the mobile app industry. Simultaneously, benefits of outsourcing mobile app development has become obvious in the tech space.

Thinking of outsourcing mobile app development project to a professional mobile application development company may be more economical and a wide variety of options for enterprises and businesses.

In this blog, we will discuss the key benefits of outsourcing mobile app development.

1. Mobile app developer expertise

If you are going to make a mobile app, the competence of a chosen developer are of great importance. This is one of the reasons for application development outsourcing.

Consequently, developing a mobile app requires thorough knowledge on the latest technologies across multiple platforms. App development companies such as Savvycom Software with many years of technical experience may complete tasks faster with better quality.


Benefits of outsourcing mobile app development – Savvycom Blog

Experts in mobile app development are capable of offering innovative tech solutions on how to develop your application best. They usually stay updated on industry trends, and keep abreast of the latest technologies as well.

Moreover, the extensive expertise allows you to outsource a part of the app development process or the entire process. This enables IT outsourcing companies to keep up with the dynamic mobile app industry to deliver the best results.

2. Saving money

One of the biggest benefits of outsourcing mobile app development is that you can save a lot of money. The majority of business owners and entrepreneurs are looking for mobile developers who are capable of providing services and fulfilling their needs at an affordable price.


Benefits of outsourcing mobile app development – Savvycom Blog

While the average cost of building an app today ranges from $150,000 to $450,000, outsourcing app development can reduce this cost to a range of $10,000–$80,000 based on varying hourly rates. Because they don’t need to hire full-time employees and the amount of money paid to the outsourcing firm is usually less than the monthly payment to staff.

Thus, it is an undeniable fact that you can get high quality services at a low price by outsourcing mobile app development. It is comparatively cheaper as compared to finding and maintaining qualified staff. Mostly, you just need to pay a fixed amount to the outsourcing company.

Moreover, outsourcing companies have all the terms and conditions mentioned in the contract. If you are not satisfied with the final product you can have your full or partial payment back.

TIP: Our recent research reveals how much does an App cost. This is an in-depth guide giving you a big picture of app pricing and the options you have.

3. Saving time

Time efficiency plays an important role in successful business. Many startups and companies often choose outsourcing mobile app projects in order to have their product developed more quickly and cheaply.

As a result, hired companies can speed up the process of mobile app development to a great extent. This owes to the years of experience they have gathered in the outsourcing services.

Nowadays, the tendency is that the less time you spend on development, the faster you will rocket your app to market. This is the right way of launching a startup. In the high-tech world, you can’t delay the release of your mobile products.

Owing to the highly competitive market, every outsourcing company strives to deliver efficient and quick services. This is one of the benefits of outsourcing mobile app development. Make your business more efficient and feel your competitive edges expanding.

4. Data mining and capturing

The use of mobile apps has many big advantages such as the availability of the consumer related data. The ability to compile a database of information about both the intended audiences as well as the industry is key to the success of any mobile app development project.


This neccessary data can enable entrepreneurs and managers to make informed decisions. However, if your mobile app is not capable of capturing and mining the data, then it will be difficult for them to make data-driven decisions.

Outsourcing your mobile app development projects to an experienced software product development company can help you to overcome this concern.

They possess the required skills and expertise of developing integrated applications that can capture huge helpful information.

5. End-to-end service

Finally, application development involves many factors at every stage of the process. Hence, this is also one big benefit of outsourcing mobile app development.

Outsourcing your mobile app, it will be thoroughly tested on all the mobile platforms which will reduce your risk of placing an unimpressive app in front of your customers.

In addition to it, mobile app development company provide end-to-end services including technical support. Therefore, businesses are provided with a protected environment in the mobile app space till they find a niche that works for them.

In conclusion, outsourcing mobile app development is the best way for companies because it will bring benefits to your business in several ways.

Heather NguyenSavvycom Blog

For further enquiries, please do not hesitate to contact Savvycom at:

What Makes a Successful Mobile App Development Company?

It is an undeniable fact that mobile apps are performing a universal role in every aspect of modern life. With this becoming the norm today, the number of mobile app development companies rose sharply to thousands over recent years.

Most of the time, mobile app startups strive to become “different”. Many of them haven’t found much success thus far, most often due to reasons such as lacking a clear mobile app development strategy and long-term trust, which lead to decreased life cycle of their apps. So, what makes a successful mobile app development company?

1. The principle of simplicity

Today, simplicity is the increasingly prominent trend in app design and development. It is important to understand that users need a mobile app to use for their convenience, and thus it should not be too difficult to use or have a stiff learning curve.


Mobile app development companies, when designing and developing apps, should take into account this principle. Regardless of how complex the app could be in terms of hardware and software, power, data storage, it must ultimately be easy to use and interact with.

If users find the app hard to understand and use, the app will be considered a loss. This affects the entire company’s prestige and trust.

2. Don’t rush

One of the more critical mistakes that mobile app development companies may make is trying in hurry to launch the app to catch deadlines. They may use the momentum of communications, or to fulfill a contract on time to gain immediate profit. Hence, they overlook spending time to have evaluation tests and innovations for the app. This leads to a rather risky scenario wherein users feel that the app is “unfinished” and are left with bugs and issues.


Regardless of how fast a company reacts to such a catastrophe, the damage is staggering to its reputation. Users prefer apps to be perfectly functional and polished right from the moment they are launched, and updates are merely for adding further contents or functions to the app, or fix minor, insignificant issues. A major update to address criticism to the app from the user base is enough to hurt their trust towards the developer.

3. Be quick on the feet

Applications can be far from perfect at times, and mobile app development companies must be agile in terms of responding to bugs or customer complaints. Even after launching the app, constant testing and evaluation needs to be performed in the long run to address any issues that may come across and provide a timely fix for users experiencing these issues. Companies must always be ready to deal with communication crises and have a quick strategy in these scenarios.

Mobile app development heavily emphasizes on changes and constant updates. They differ from the PC market in that they interact directly with users more than computers. They are also much more convenient to use in almost anywhere.

4. Choosing the right path and platforms

Many mobile app development companies dream big since their foundations without showing restraint on budget and funding for developing projects. The span and scope of platforms to develop the apps on normally depend on how much companies are willing to spend first, and their target market operating systems. Sometimes, hitting multiple markets at the same time may not be a wise option due to hardware differences, company budget limitations and a wrong, misleading vision for the app.

  • Read more: Custom web app development explanation and benefits


Companies should have clear numbers on customer engagement to look for potential platforms to develop. Apps running on iOS can be popular in some parts of the world. On Android apps, there is already a big difference in other regions. Company leaders in the process must also know how to plan a strategy for a long-term vision with their clients through setting up development milestones.

5. Customer-oriented approach

After all companies create apps for users who look for convenient means to live. Companies should put the customers first in the line of importance. Their apps can be a channel of communication between multiple parties: developers, customers and analysts. This helps keep the app on track for years despite the emergence of more popular apps on the market. It also keeps users from having to suffer constantly the app’s defects if they go wrong.

In conclusion, creating mobile apps is a work of art. Not only do the apps need to meet standard criteria, but they also need to bring both profit and trust back to the developer companies as well. At Savvycom, gaining clients’ trust as a long-term strategic partner is one of the main pillars of work

David NguyenSavvycom Blog

For further enquiries, please do not hesitate to contact Savvycom at:

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